IT Service Management
John Sansbury; Ernest Brewster; Aidan Lawes; Richard Griffiths
BCS, The Chartered Institute for IT
2016
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Whether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.