Alan Hedge

This monograph lays out a discussion framework for understanding the role of human-computer interaction (HCI) in public policymaking. It takes an international view, discussing potential areas for research and application and their potential for impact. The aim is to provide a solid foundation for discussion, cooperation and collaborative interaction, and to outline future programs of activity. It starts with an introduction to HCI and public policy and goes on to discuss how HCI research and practices already inform public policy, providing representative examples. It then discusses how public policy influences HCI and provides representative public policy areas that are relevant to HCI, and where HCI could have even more impact in the future. It concludes by laying out a framework for involvement and suggested actions by the HCI community in public policy internationally. This monograph summarizes the observations and recommendations from a daylong workshop at the CHI 2013 conference in Paris, France. The workshop invited the community’s perspectives regarding the intersection of governmental policies, international and domestic standards, recent HCI research discoveries, and emergent considerations and challenges. It also incorporates contributions made after the workshop by workshop participants and by individuals who were unable to participate in the workshop but whose work and interests were highly related and relevant.

From the way we interact with our workspaces to the simple act of changing a duvet cover, the world around us is shaped by design, and not always for the better. This book offers an engaging look at how everyday objects and systems can confuse, frustrate or even hinder us, yet also explores how a better understanding of human behavior can lead to improvements. Written with humor and professional insight, 50 Ways to Fool Your User: How to Make Everyday Products and Systems Work for Us invites readers to question the quirks of modern life while imagining how things could work better for everyone. Across 50 chapters, scientific explanations are paired with snappy anecdotes. Each chapter concludes with actionable takeaways. Whether it’s struggling with unwieldy packaging, enduring the infamous middle seat on an airplane or navigating the frustrations of an AI call center, these relatable scenarios highlight the oftenoverlooked aspects of design that impact our daily lives. In the final chapter, the ideas are summarized into a neat practical ethos, offering ergonomic principles to inspire smarter, more thoughtful solutions in everything from technology to office furniture. Through reading this book, the reader will gather a view of what good and bad design looks like and how these examples can inform their work in designing better products, systems and services. This book is for professionals and academics interested in human factors, ergonomics and designing with the human in mind, but it is also interesting for every layman. It will appeal to designers, engineers and systems operators.

From the way we interact with our workspaces to the simple act of changing a duvet cover, the world around us is shaped by design, and not always for the better. This book offers an engaging look at how everyday objects and systems can confuse, frustrate or even hinder us, yet also explores how a better understanding of human behavior can lead to improvements. Written with humor and professional insight, 50 Ways to Fool Your User: How to Make Everyday Products and Systems Work for Us invites readers to question the quirks of modern life while imagining how things could work better for everyone. Across 50 chapters, scientific explanations are paired with snappy anecdotes. Each chapter concludes with actionable takeaways. Whether it’s struggling with unwieldy packaging, enduring the infamous middle seat on an airplane or navigating the frustrations of an AI call center, these relatable scenarios highlight the oftenoverlooked aspects of design that impact our daily lives. In the final chapter, the ideas are summarized into a neat practical ethos, offering ergonomic principles to inspire smarter, more thoughtful solutions in everything from technology to office furniture. Through reading this book, the reader will gather a view of what good and bad design looks like and how these examples can inform their work in designing better products, systems and services. This book is for professionals and academics interested in human factors, ergonomics and designing with the human in mind, but it is also interesting for every layman. It will appeal to designers, engineers and systems operators.

A complete prevention and planning guide for professionals concerned with building-related illness The dramatic increase in claims of illness related to building conditions has created an urgent need for information and advice on all aspects of this complicated topic. Keeping Buildings Healthy tells professionals what they must know in order to identify, evaluate, and resolve the complex issues presented by building-related illness effectively. Suitable for both manufacturing and clerical environments, it offers legal, medical, behavioral, industrial hygiene, and engineering expertise found in no other single publication. Supplemented with case studies, plus extensive reference materials on indoor environmental health standards, organizations, publications, and an indoor environmental quality evaluation checklist, this practical resource will be valued by anyone with a stake in the good health and safety of the indoor environment. Coverage includes: *A review of common indoor environmental quality problems, such as HVAC systems, noise, lighting, and water *Health complaint investigations, from triage and diagnosis to choosing consultants and handling the media *Practical and legal concerns related to government inspections *Indoor health litigation, legal options of different parties, liability risks, insurance implications, and more