Allyson D Gittens

Building on prior RAND research that found inconsistencies in how behavioral health technicians (BHTs) were integrated across the Military Health System, researchers surveyed military BHTs and licensed mental health providers who work alongside them to gain insights on BHTs? contributions, training and supervision, and job satisfaction, as well as barriers to better integrating them into clinical practice.

Military OneSource operates a call center that provides resources and referrals for military personnel and their families. In this report, the authors evaluate call quality, call outcomes, and caller satisfaction, finding that calls were rated of high quality and that interviewees reported satisfaction with their experience with the service. The authors provide recommendations for operations and identify areas for future study.