Barbara Glanz

"Several checkout lines were open and empty, but one had a long line. The customers patiently waited to have their groceries bagged by one special smiling clerk. Why? Because Johnny always placed a note with his 'thought of the day' in each shopper's bag." Humanizing the workplace need not be complex. Small gestures like Johnny's can make a world of difference. In this heartwarming book Barbara Glanz tells you exactly how to bring those little touches that mean so much to the place where you work, whether you are employee or boss. Filled with hundreds of happiness - and morale-boosting suggestions, "CARE Packages for the Workplace" shows you how to bring caring, communication, and respect to the place where you work.

The Simple Truths of Service is a customer service classic that will grab your heart and not let go! More than five million people have been touched by this story. Have you? Your competitive edge in today's business environment is in how your customers are treated. If you want to succeed, then it's time to get creative about customer service! The Simple Truths of Service is an unforgettable true story about a very special young man who takes a chance and changes the culture of a grocery store. Each and every member of your team will be coming up with their own ideas of how to deliver that extra special service after they read this book. Johnny is young man living with Down Syndrome who changes the culture of a grocery store by being creative and giving the customers more than they expect. He puts his own personal signature on each and every interaction. Read about Johnny and other great customer experience stories that will have your customer service team bursting with new ways to make your company stand out from the crowd.

CARE to build a customer-focused company! Are you building enough customer loyalty in your organization? CARE Packages for Your Customers gives you 52 proven, actionable ideas for providing extraordinary service, increasing sales, and ensuring continual business success. By implementing one technique per week, you'll deliver a complete CARE package of exceptional customer service. Providing examples of each technique and tips for successful implementation, this solution-oriented tool also includesSelf-assessments, brainstorming exercises, checklists, and worksheetsReal-life examples of how companies create enhanced customer experiencesHelpful “how-to” tips on obtaining customer feedback, organizing employee focus groups, and boosting employee performanceTime-tested strategies for doing business, such as The Five Loyalty Builders and The Eleven Rules for Good Listening

'Implementing the ideas in this book will dramatically improve the performance of your staff. More important, you'll find new meaning in your own work as a manager' - Ken Blanchard, bestselling author of "The One Minute Manager". '"Motivating and Retaining Employees - Handle with CARE" is an excellent resource that encourages supervisors and managers to re-create their management style. Barbara Glanz offers imaginative and fun ideas that will improve employee relations and increase productivity' - Jack Canfield, co-author, "Chicken Soup for the Soul at Work". Study after study has shown that companies who truly respect and listen to their employees get dramatically better performance from them. But the same studies reveal a chasm between what supervisors think their employees want - and what employees really want. "Handle with CARE" builds on author Barbara Glanz's C. A. R. E. model of employee motivation to help you understand what your employees really want from their jobs. Filled with practical and proven ideas for engaging and motivating employees, and backed by an in-depth research study of over 1,200 workers, this creative book of ideas features: hundreds of tips for making employees want to do their best work for you; tools for reducing dissatisfaction and turnover; and, real world examples from KFC, Domino's, Nationwide Insurance, and other successful employers. A healthy supervisor/employee relationship is key to the satisfaction, performance, and retention of each of your employees. "Handle with CARE" explains how to create relationships that are supportive instead of intimidating, caring instead of cutthroat, and profitable on every level.