Cornelia Gamlem

The Decisive Manager is an ideal resource for anyone, at any level, who manages people and the problems that arise. It's an essential read for working out issues between coworkers, addressing problem areas, and getting everyone on track to succeed. People issues. They seemingly arise out of nowhere and just don't go away. It's critical that managers handle them right. As a manager, you need to know so many things about managing people, but you don't even know what to ask The Decisive Manager can help. With examples of typical situations that managers encounter and advice on how to handle them, it's an easy-to-use guide for people managers and has information on hiring to firing, and everything in between. Finding and Hiring the Best Talent: recruiting, interviewing, job posting, job offers, onboarding, and more. Creating a Positive Employee Experience: employee engagement, retention, and employee motivation. Paying and Rewarding Employees: compensation transparency, employee wellness and mental health, and rewards and recognition. Helping Employees Grow and Develop: creating a learning culture, strategies for doing so, and the manager's role in employee development. Understanding Policies and Practices: the role of policies, applying them to specific situations, harassment and office romance. Ensuring Graceful Endings: layoffs, terminations for cause, exit interviews and more. The important issues surrounding remote and hybrid work are also addressed, including how to best support your staff, onboarding from afar, and keeping accountability yet flexibility for all. Concerned about navigating the changing workplace and avoiding legal pitfalls? There are questions and essential answers about these issues, too. Managing people correctly is critical to every manager's success. The Decisive Manager will help with those unexpected challenges that arise too often. This is an essential read for all who lead. "Practical. Relevant. Easy to grasp. I wish I had THIS book when I became a manager." --Mack Munro, Founder & CEO, Boss Builders

The complete guide to human resources processes, issues, and best practices by two of the most seasoned and respected HR professionals. Managing people is the biggest challenge any organization faces. It's a challenge that has grown even more difficult over the past decade. Since The Big Book of HR was first published, we've seen dramatic changes in the workplace and the workforce. This 10th anniversary edition incorporates discussions and reflections on these changes and examines new and emerging trends useful for any business owner, manager, or HR professional, with the most current information to get the most from their talent--from strategic HR-related issues to the smallest tactical details of managing people. The Big Book of HR, 10th Anniversary Edition includes up-to-date information about: The challenges of remote and distributed workforcesDiversity, equity and inclusionWorkplace harassment and its preventionChanging technology and its impact on every facet of people managementPay equity and its effect on transparency in compensationBenefits that meet the needs of a multigenerational workforceState and local laws that are addressing societal changesGamification and other training strategies

Congratulations, you're a manager Of course you have expertise in the field you're managing, but what about everything else? There's so much more to know Whether you're a new or seasoned manager, your responsibilities can become overwhelming at times. There are days and new situations that will leave you feeling vulnerable. You don't know where to start or even what to ask The Manager's Answer Book can help. In question-and-answer format, this easy-to-use guide provides information on many aspects of managing. You will learn about: Getting started: moving from peer to manager, setting goals, managing projects, resources, and much more. Developing your management skills: communicating, delegating, motivating, and facilitating. Building and managing your team: hiring, firing, and everything in between. Creating your personal brand: building credibility for yourself, your team, and your department. Managing up, down, and around: working with people and functions in your organization. Potential land mines: conflict, change, and risk. Legal pitfalls: navigating the miasma of laws and regulations. The Manager's Answer Book will help any manager stay informed and avoid unknowingly tripping over a new situation. It's a natural complement to The Big Book of HR.

No one wants to go into a tenuous situation blind and fumbling for words. Rather than shy away from a difficult situation or conversation, The Conflict Resolution Phrase Book, is the ideal resource to help anyone prepare for and prevail in these situations. Some situations are unpredictable, and you can't plan for every conversation--but having the right words on hand empowers you to stand up to conflict rather than run from it. The more you practice confronting and even embracing conflict, the stronger that habit will become and the less likely you will feel like fleeing from a difficult situation. The Conflict Resolution Phrase Book is a great resource that everyone should have at their fingertips to approach any difficult situation with the assurance that the words will come out right You will learn: Positive things to say when you're initiating or responding to a difficult conversation. How to find and craft language to start a conversation. The right words for you to positively influence the situation. The Conflict Resolution Phrase Book is a natural complement to the authors' previous best-seller, The Essential Workplace Conflict Handbook.