Dan Sanders

Winner of the 41st International 3-Day Novel Writing Contest Alan is unsure if he is dead or dreaming, he only knows that he is stuck in a loop. He finds himself being forced to walk along a straight path through an unending pine forest where any deviation from the path causes him to black out and begin again. Dipping in and out of an endless purgatorial walk, Alan relives key moments in his life where he missed the opportunity to learn, escape, and change: The death of his mother, an abusive relationship with his father, and the opportunity to connect with his only real friend, a neighbour he never speaks to named Edgar. The Loop chronicles the life of an alcoholic who is unable to escape his past to explore the ways in which abuse can shape someone into their abuser and the ways trauma can transfer from one generation to the next. How much of who we are is who we are? How much of it is someone else? What if this has all happened before?

Unless you manage a hook-and-ladder company, your workday shouldn't be spent putting out fires. Yet leaders often spend most of their time running from crisis to crisis. In his groundbreaking New York Times bestseller Built to Serve, United Supermarkets CEO Dan Sanders showed how putting profi ts before people encourages organizational chaos, saps motivation, stifles innovation, and undercuts competitiveness. He also unveiled a revolutionary peoplecentered business model championed by United and challenged other business leaders to put the human factor first. In this follow-up to that inspirational bestseller, Dan and coauthor Galen Walters provide the tools needed to put the people-first model to work in your company. You’ll master the 4Ps critical to long-term success: People, Process, Partners, and Performance. And you will create an organization that puts front-line people before bottom-line profits, allowing you and your organization to profit more than you ever thought possible. Equipped to Lead gives you tools to create an organization whereROIH (return on investment in humanity) drives the bottom lineThe Employee Satisfaction Ratio is a key component of every P&L statementWorkplace chaos is transformed into a creative corporate cultureEmployees are equipped for higher levels of successWhether you lead a sprawling international conglomerate or a staff of thirty, using the proven tools and techniques in Equipped to Lead will help you and your organization realize maximum potential—in your people, in your performance, and in your profits.

In Built to Serve, Dan Sanders, CEO of the award-winning, service-oriented United Supermarkets, makes this bold claim: the prevailing business culture is broken and a radical transformation is required-a paradigm shift that reshapes our understanding of the true purpose of work. Leaders have a choice-continue to chase a broken price-profit model and suffer the consequences or build a culture committed to servanthood and discover the fulfillment evident when people see their work as a ministry. The choice leaders make will not only determine economic success and failure but also will determine their organization's long term impact on humanity. The time is now. Sanders reveals how your people can adopt United's mission of “Ultimate Service, Superior Performance, Positive Impact.” He distills valuable lessons from nine decades of a people-centered culture that consistently delivers outstanding customer service and reveals how you can develop a fully engaged, productive workforce. Treat your customers like partnersCreate a people-centered culture in a numbers-focused worldCommunicate your organization's visionFocus on strengths, not weaknessesTie performance to the success of your mission Reduce your employee turnoverBuild communities connected by an emotional bondEnsure sustainability and growth-with an eye on the principles that allowed your success in the first placeWhen you're built to serve, employees come to work because they want to, not just because they have to. Built to Serve is your hands-on guide to seeking this higher purpose.