David Potts

Engineers, scientists and IT professionals live in worlds of rules and predictability. They're successful because they master things that make things work. Protocol and etiquette also have rules and predictability. By understanding and recognizing certain key principles, anyone can figure out what the process is and what the next step is. There are order and logic to protocol and etiquette. Yes, a lot of it was developed over time and can seem odd, but so is the QWERTY keyboard. It was created to prevent certain combinations of keystrokes from jamming manual typewriters, but we still use it. It's now an imbedded tradition - just like some protocol and etiquette rules. If you know the game and what it's about, it's easier to play. Knowledge reduces anxiety and lets you relax and enjoy the moment. So that's it. Here's a protocol and etiquette guide for the technically adept and socially challenged who relate more to Steve Jobs than Emily Post. It's the same stuff reimagined.

Cyberlibel: Information Warfare in the 21st Century? by David A. Potts brings years of research and experience in libel and slander law into focus on how individuals and organizations can gain the upper hand in safeguarding - or restoring - their reputation once it's assaulted on the Internet. The book examines caselaw from all common law jurisdictions including Canada, the US, the UK, and Australia and provides practical strategies that can be used in defamation actions related to the Internet. Cyberlibel: Information Warfare in the 21st Century? includes the following topics in Canadian and international defamation law: What makes cyberlibel issues unique from a legal perspective How to remove a defamatory publication from the Internet Defences available for those sued for cyberlibel Whether rules of conduct apply to bloggers and Facebook users What constitutes invasion of privacy and injurious falsehood online The liability of search engines and other third parties Emerging case-law defining cyberlibel This book represents a vital reputation-management tool for organizations of all kinds - from corporations and professional associations to government agencies and not-for-profits.