Harvard Business Review

Business success begins with trust. Trust is the basis for all that we do as leaders and as organizations. Employees who trust their employers are more productive and creative. Businesses that earn their customers' trust maintain better relationships and reap better results. Meanwhile, breaches of trust between companies and the public are becoming more frequent—and more costly. If you read nothing else on trust, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you build, maintain, and repair trust, both as a leader and as a company. This book will inspire you to:Develop trust through competence, legitimacy, and impactUnderstand the neuroscience of trustFollow through on your commitments to stakeholdersNegotiate better with an untrustworthy counterpartSee your company through the eyes of your customersRebuild relationships after a breakdown of trustThis collection of articles includes "Begin with Trust," by Frances X. Frei and Anne Morriss; "The Neuroscience of Trust," by Paul J. Zak; "Dig, Bridge, Collectively Act," by Tina Opie and Beth A. Livingston; "Rethinking Trust," by Roderick M. Kramer; "How to Negotiate with a Liar," by Leslie K. John; "The Enemies of Trust," by Robert M. Galford and Anne Seibold Drapeau; "Don't Let Cynicism Undermine Your Workplace," by Jamil Zaki; "The Trust Crisis," by Sandra J. Sucher and Shalene Gupta; "Customer Data: Designing for Transparency and Trust," by Timothy Morey, Theodore "Theo" Forbath, and Allison Schoop; "Operational Transparency," by Ryan W. Buell; and "The Organizational Apology," by Maurice E. Schweitzer, Alison Wood Brooks, and Adam D. Galinsky. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever-changing business environment.

Tackle complex situations with critical thinking. You're facing a problem at work. There are many ways you can approach the situation, but each comes with its own pros and cons. How do you sort through all the information so that you know you're taking the right path? The answer is in how you think. The HBR Guide to Critical Thinking will help you navigate your most challenging issues, from difficult problems to tough decisions to complex scenarios. By carefully observing the situation, gathering information, inviting other perspectives, and analyzing what's in front of you, you can move forward with confidence while building this crucial leadership skill. You'll learn how to:Question your assumptionsKeep an open mind to opposing viewpointsSidestep cognitive biasesUse data—when appropriateGrow comfortable with ambiguityFind innovative and creative solutionsArm yourself with the advice you need to succeed on the job, with the most trusted brand in business. Packed with how-to essentials from leading experts, the HBR Guides provide smart answers to your most pressing work challenges.

Manage your energy—and your mood. How to be human at work. HBR's Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books explore the self-awareness and well-being skills that are critical to ambitious professionals who want to sustain their energy and productivity and bring the best version of themselves to work every day—even during difficult times. This specially priced, six-volume set includes:Energy + MotivationResilienceSelf-AwarenessPurposeMeaning + PassionHappinessConfidence

A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips. This book will inspire you to:Adopt the best practices for creating a truly flexible workplaceRefocus your strategy to prioritize the few initiatives with the greatest potential impactNavigate the challenges of role transitions--and learn how those in changing roles can get up to speed fasterImplement diversity training that will help employees overcome bias and commit to improvementOvercome roadblocks during the innovation process so rapid experimentation will pay offLead with a commitment to sustainabilityThis collection of articles includes "The Future of Flexibility at Work," by Ellen Ernst Kossek, Patricia Gettings, and Kaumudi Misra; "Eliminate Strategic Overload," by Felix Oberholzer-Gee; "Drive Innovation with Better Decision-Making," by Linda A. Hill, Emily Tedards, and Taran Swan; "Unconscious Bias Training that Works," by Francesca Gino and Katherine Coffman; "Why You Aren't Getting More from Your Marketing AI," by Eva Ascarza, Michael Ross, and Bruce G. S. Hardie; "Net Promoter 3.0," by Fred Reichheld, Darci Darnell, and Maureen Burns; "How Chinese Retailers are Reinventing the Customer Journey," by Mark J. Greeven, Katherine Xin, and George S. Yip; "The Circular Business Model," by Atalay Atasu, Céline Dumas, and Luk N. Van Wassenhove; "How to Succeed Quickly in a New Role," by Rob Cross, Greg Pryor, and David Sylvester; "Accounting for Climate Change," by Robert S. Kaplan and Karthik Ramanna; and "Persuading the Unpersuadable," by Adam Grant. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever-changing business environment.

Build trust—and create more value. Whether you're negotiating a salary, a deal with a supplier, or your workload, thoughtful preparation increases your confidence, resilience—and results. But it's not just numbers and strategies. Advocating for yourself, your team, and your business can feel personal, so you also need to manage the emotions that arise during the process. Next-Level Negotiating provides the research, advice, and practical tips you need to counter the harmful stereotypes about women and negotiation to communicate clearly who you are and what you need. Establish trust with your counterpart and face negotiations of any size with curiosity, creativity, and a collaborative mindset—all the essentials to successfully seal a deal. This book will inspire you to:Set a clear target—and imagine alternativesConsider your counterpart's context and perspectiveManage the emotions in the roomStrike a deal that works for youThe HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we’re at and how to move forward.

A purposeful career path starts with you. As a woman, navigating your career path can be challenging. At times you're faced with lack of support, unconscious bias and negative assumptions, disruptive career pauses, and more. So how can you get beyond these obstacles and progress your career in a way that is meaningful and fulfilling? Taking Charge of Your Career helps readers navigate the tricky territory of charting a rewarding career path. Whether you're new to the workforce, reentering after a pause, or trying to find your way through a midcareer slump, you'll find research, advice, and practical tips to help you move forward. This book will inspire you to:Decide what a meaningful career looks like to youAlign yourself with the right supporters and mentorsApproach hard decisions with confidenceNavigate difficult transitionsBe your own biggest advocateThe HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Find success in a workplace dominated by men. Sexism. Self-doubt. Invisibility. When you're one of the only women in your workplace, it can be difficult to gain your footing. Organizations need to change, but in the meantime, women can find success in these settings—and even flourish in them. Thriving in a Male-Dominated Workplace provides the advice you need to ensure your professional growth in roles and industries that have traditionally been filled by and controlled by men. From connecting with the right people to growing your confidence to fighting back against bias, you'll be able to establish your credibility and be seen by your colleagues as the expert you are. This book will inspire you to:Find support across the organizationOvercome impostor syndrome and self-doubtSpeak up for yourself and your accomplishmentsBuild a better culture—once and for allThe HBR Women at Work series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on topics at work like inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.

Push through when procrastination calls. Some days you're on fire at work; other days you're burned out and easily distracted. How can you maintain your drive, make consistent progress, and expend your energy wisely? This book will help you identify what's behind your flagging engagement and productivity—and provide the expert research and advice on what to do about it. This volume includes the work of:Annie McKeeHeidi GrantShawn AchorElizabeth Grace SaundersHow to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Manage the competing demands of working motherhood. As a working mother, you often draw the short straw. You carry most of the burden of caregiving and household chores, and your career can suffer because of it. Bosses and coworkers assume that since you're focused on your family, you don't prioritize work. But when you choose your job over quality time with your kids, it feels like you're letting down the people you love most. The HBR Working Moms Collection can help you alleviate this tension. Drawing on the wisdom of world-class experts and parents alike, it will help you strike the right balance between family and work so you can prioritize what matters most and feel fulfilled in all areas of your life. The six books in this set—Advice for Working Moms, Getting It All Done, Managing Your Career, Taking Care of Yourself, Communicate Better with Everyone, and Two-Career Families—will teach you how to transition back to work effectively, eliminate working-mom guilt, balance being a caregiver with being an employee, prioritize time to address your personal needs, communicate successfully with your employer and with your family, and navigate being part of a two-career family. There's no one simple answer or foolproof tip to make working motherhood easy, but the strategies in this collection can help set you on a path toward finding success, both in your career and as a mom. The HBR Working Parents Series with Daisy Dowling, Series Editor, supports readers as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you'll find the practical tips, strategies, and research you need to make working parenthood work for you.

Invest in your most valuable resource: your people. Top talent is hard to come by. And seeing your stars walk out the door is painful—and expensive. You need to take steps to ensure that you attract, develop, and retain your best people. If you read nothing else on managing talent in your organization, read these 10 articles. We've combed through hundreds of Harvard Business Review articles and selected the most important ones to help you boost the engagement, skills, and commitment of your highest performers. This book will inspire you to:Build a winning talent strategyRecruit and hire the best candidatesIdentify and develop high-potential employeesFoster a just and inclusive workplaceOvercome the challenges of hybrid workPrepare your workforce for the futureThis collection of articles includes "Building a Game-Changing Talent Strategy," by Douglas A. Ready, Linda A. Hill, and Robert J. Thomas; "Your Approach to Hiring Is All Wrong," by Peter Cappelli; "'A Players’ or 'A Positions'?: The Strategic Logic of Workforce Management,” by Mark A. Huselid, Richard W. Beatty, and Brian E. Becker; "Turning Potential into Success: The Missing Link in Leadership Development," by Claudio Fernandez-Araoz, Andrew Roscoe, and Kentaro Aramaki; "Making Business Personal," by Robert Kegan, Lisa Lahey, Andy Fleming, and Matthew Miller; "The Power of Hidden Teams," by Marcus Buckingham and Ashley Goodall; "The Performance Management Revolution," by Peter Cappelli and Anna Tavis; "People Before Strategy: A New Role for the CHRO," by Ram Charan, Dominic Barton, and Dennis Carey; "Toward a Racially Just Workplace," by Lauren Morgan Roberts and Anthony J. Mayo; "How to Do Hybrid Right," by Lynda Gratton; and "Your Workforce Is More Adaptable Than You Think," by Joseph Fuller, Judith K. Wallenstein, Manjari Raman, and Alice de Chalendar. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever-changing business environment.

Everything you need to have a successful career and be the dad you want to be. Finally, we've moved past the days when providing for your family meant taking a backseat role in your children's lives. Still, many working dads aren't finding the support and flexibility they need, and the time-management challenge of performing at work while being a present dad at home can feel impossible. The HBR Working Dads Collection can help you manage this tension. Drawing on the wisdom of world-class experts and parents alike, it provides practical advice on the topics most important to those who want to be great fathers and have impactful careers. The six books in this set—Advice for Working Dads, Getting It All Done, Managing Your Career, Taking Care of Yourself, Communicate Better with Everyone, and Two-Career Families—will teach you how to transition into your new role as a working father, communicate effectively with your employer and your family, prioritize time to address your personal needs, and navigate being part of a two-career family. There's no one simple answer or foolproof tip to make working fatherhood easy, but the strategies in this collection can help set you on a path toward finding success, both in your career and as a dad. The HBR Working Parents Series with Daisy Dowling, Series Editor, supports readers as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you'll find the practical tips, strategies, and research you need to make working parenthood work for you.

A year of HBR's essential thinking on tech—all in one place. Easy-to-use AI tools, contactless commerce, crypto for business, the mature metaverse—new technologies like these are reshaping organizations at the hybrid office, on factory floors, and in the C-suite. What should you and your company be doing now to take advantage of the new opportunities these technologies are creating—and avoid falling victim to disruption? The Year in Tech 2023: The Insights You Need from Harvard Business Review will help you understand what the latest and most important tech innovations mean for your organization and how you can use them to compete and win in today's turbulent business environment. Business is changing. Will you adapt or be left behind? Get up to speed and deepen your understanding of the topics that are shaping your company's future with the Insights You Need from Harvard Business Review series. Featuring HBR's smartest thinking on fast-moving issues—blockchain, cybersecurity, AI, and more—each book provides the foundational introduction and practical case studies your organization needs to compete today and collects the best research, interviews, and analysis to get it ready for tomorrow. You can't afford to ignore how these issues will transform the landscape of business and society. The Insights You Need series will help you grasp these critical ideas—and prepare you and your company for the future.

A year's worth of management wisdom, all in one place. We've reviewed the ideas, insights, and best practices from the past year of Harvard Business Review to keep you up to date on the most cutting-edge, influential thinking driving business today. With authors from Francesca Gino to Adam Grant and company examples from Pfizer to Microsoft, this volume brings the most current and important management conversations right to your fingertips. This book will inspire you to:Adopt the best practices for creating a truly flexible workplaceRefocus your strategy to prioritize the few initiatives with the greatest potential impactNavigate the challenges of role transitions--and learn how those in changing roles can get up to speed fasterImplement diversity training that will help employees overcome bias and commit to improvementOvercome roadblocks during the innovation process so rapid experimentation will pay offLead with a commitment to sustainabilityThis collection of articles includes "The Future of Flexibility at Work," by Ellen Ernst Kossek, Patricia Gettings, and Kaumudi Misra; "Eliminate Strategic Overload," by Felix Oberholzer-Gee; "Drive Innovation with Better Decision-Making," by Linda A. Hill, Emily Tedards, and Taran Swan; "Unconscious Bias Training that Works," by Francesca Gino and Katherine Coffman; "Why You Aren't Getting More from Your Marketing AI," by Eva Ascarza, Michael Ross, and Bruce G. S. Hardie; "Net Promoter 3.0," by Fred Reichheld, Darci Darnell, and Maureen Burns; "How Chinese Retailers are Reinventing the Customer Journey," by Mark J. Greeven, Katherine Xin, and George S. Yip; "The Circular Business Model," by Atalay Atasu, Céline Dumas, and Luk N. Van Wassenhove; "How to Succeed Quickly in a New Role," by Rob Cross, Greg Pryor, and David Sylvester; "Accounting for Climate Change," by Robert S. Kaplan and Karthik Ramanna; and "Persuading the Unpersuadable," by Adam Grant. HBR's 10 Must Reads paperback series is the definitive collection of books for new and experienced leaders alike. Leaders looking for the inspiration that big ideas provide, both to accelerate their own growth and that of their companies, should look no further. HBR's 10 Must Reads series focuses on the core topics that every ambitious manager needs to know: leadership, strategy, change, managing people, and managing yourself. Harvard Business Review has sorted through hundreds of articles and selected only the most essential reading on each topic. Each title includes timeless advice that will be relevant regardless of an ever-changing business environment.

Push through when procrastination calls. Some days you're on fire at work; other days you're burned out and easily distracted. How can you maintain your drive, make consistent progress, and expend your energy wisely? This book will help you identify what's behind your flagging engagement and productivity—and provide the expert research and advice on what to do about it. This volume includes the work of:Annie McKeeHeidi GrantShawn AchorElizabeth Grace SaundersHow to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Las reuniones virtuales pueden ser problem ticas, desde las conexiones de conferencia que fallan hasta el v deo pixelado. Pero puedes organizar una conversaci n productiva en la que todos participen. En "C mo liderar reuniones virtuales" aprender s a: - Seleccionar la modalidad de reuni n virtual adecuada. - Dar a los participantes la informaci n y el apoyo que necesitan para conectarse y contribuir - Establecer y aplicar una normativa com n para las reuniones - El monitoreo desde la distancia /// From crackly conference lines to pixelated video, virtual meetings can be problematic. But you can host a productive conversation in which everyone participates. "C mo liderar reuniones virtuales" takes you through the basics of: - Selecting the right virtual venue - Giving participants the information and support they need to connect and contribute - Establishing and enforcing a common meeting etiquette - Following up from afar

Liderar cualquier equipo implica la gesti n de personas, la supervisi n t cnica y la administraci n de proyectos, pero los l deres de equipos virtuales desempe an estas funciones a distancia. En "C mo dirigir equipos virtuales" aprender a: Conectar a su equipo entre s y con la misi n del mismo. Superar las barreras del idioma, la distancia y la tecnolog a Identificar y aplicar los canales de comunicaci n adecuados /// Leading any team involves managing people, technical oversight, and project administration, but leaders of virtual teams perform these functions from afar. "C mo dirigir equipos virtuales" walks you through the basics of: - Connecting your people to each other - and to the team's mission - Surmounting language, distance, and technology barriers - Identifying and using the right communication channels

Esta gu a pr ctica contiene consejos f ciles de entender sobre una amplia variedad de temas, agrupados en tres grandes habilidades que todo l der debe dominar: - Dirigirse a s mismo - Gestionar su equipo - Gestionar su negocio Con este pr ctico libro como gu a, tendr la mejor oportunidad de triunfar en su papel de l der. /// Quick and practical tips from Harvard Business Review to help you perform your role as a leader. Management Tips: From Harvard Business Review puts best practices and ideas from management gurus at your fingertips. Pick it up any time you have a few minutes to spare, and you'll have fresh, powerful ideas you can put into practice immediately. This concise, handy guide is packed with quick tips on a broad range of topics, organized into three major skills every manager must master: - Managing yourself - Managing your team - Managing your business With this practical book as your guide, you will have the best chance of succeeding in your leadership role.

All the advice you need to succeed as a first-time working parent. The year after having your first baby can be one of the most challenging and disorienting periods of your career. From finding the best childcare when you return to work, to setting expectations with your manager, to getting enough sleep so you can show up as the person you want to be and do your job well—juggling it all can seem impossible. You're not alone, but you're going through a tough moment and you need support. The HBR Working Parents Starter Set offers insights and practical advice from world-class experts on the topics that are the most important to new working parents who want to be great parents and have impactful careers. The five books in this set—Succeeding as a First-Time Parent, Getting It All Done, Taking Care of Yourself, Managing Your Career, and Communicate Better with Everyone—will teach you how to transition back to work effectively, make decisions that align with your priorities, find time for personal development, and make career choices that work for you—and your family. There's no simple answer or foolproof tip to make working parenthood easy—but the strategies in this collection can help set you on the path toward finding success both in your career and as a parent. The HBR Working Parents Series with Daisy Dowling, Series Editor, supports readers as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you'll find the practical tips, strategies, and research you need to make working parenthood work for you.

You're only one person—but you're not alone. As a single parent, you know your life is different from the other working parents around you. With the pressure to perform well at work and no partner to assist with tasks at home (let alone major crises), you likely find yourself pulled in all directions, with many responsibilities and little support. Doing It All as a Solo Parent offers you the help you need to lighten the load. Drawing on the wisdom of experts and parents alike, it provides practical tips and advice tailored to your unique challenges as a solo parent. Whether you're single, widowed, or have a partner who is unable to help, you'll discover how to do it all—with less stress. You'll learn to:Create a support system of family and friendsMake time spent with your children more meaningfulShape a long-term career despite short-term demandsBuild a childcare backup benchCarve out time for yourselfThe HBR Working Parents Series provides support as you anticipate challenges, learn how to advocate for yourself more effectively, juggle your impossible schedule, and find fulfillment at home and at work. Whether you're up with a newborn or planning the future with your teen, you’ll find the practical tips, strategies, and research you need to make working parenthood work for you.

Make yourself heard. Having your voice heard at work can be challenging, whether you're confronting a colleague about an inappropriate comment or trying to avoid being talked over by a male peer. But you can find ways to raise issues without raising your voice. Speak Up, Speak Out provides the research, advice, and practical tips you need to address issues large and small. From talking about sexual harassment to handling microaggressions to breaking through subconsciously gendered conversational patterns, you'll find the insight and sample language you need to be heard. This book will inspire you to:Address and redirect an inappropriate conversationStep in when you witness questionable behaviorBreak ingrained conversational habits like apologizing and complimentingDeal with interrupters and those who habitually speak over othersThe HBR Women at Work Series spotlights the real challenges and opportunities women experience throughout their careers. With interviews from the popular podcast of the same name and related articles, stories, and research, these books provide inspiration and advice for taking on issues at work such as inequity, advancement, and building community. Featuring detailed discussion guides, this series will help you spark important conversations about where we're at and how to move forward.