J. Mark Munoz

The Mastery of Customer Service in Careers highlights the experiences of three high school buddies who reached the pinnacle of their careers in service. The three men–a general, a medical doctor who founded a successful chain of wellness clinics, and a professor who serves as director of a global hotel business– recount the career challenges they faced and their pathways to success. Along with a highly accomplished daughter of one of the men, they provide insights to two young adults looking to embark on careers grounded on customer satisfaction. This book is exceptionally valuable to executives worldwide who wish to elevate their performance in customer service. Using an easy to read, relatable and engaging story as a backdrop, the book underscores the essential elements of service excellence. Each chapter includes an academically grounded and practice-oriented discussion that provides readers with the foundation for providing unparalleled and impactful service within an organization and in our society.

The book highlights expert interviews, stories, news events, and academic research impacting our contemporary world in the era of artificial intelligence. This book aims to be a thought-provoking reference guide for corporate executives looking to lead in a world of AI. It is poised to provide readers with game-changing insights on leadership and management in an artificial intelligence economy. Written with an equally educational and fun approach, the book covers practical business strategies that will help managers succeed in an AI world.

The book is a fictional story about three characters who go on a road trip and experience technology, organizations, and work life in 2030. The featured lessons will help readers take the appropriate right steps towards a developmental journey and pathway towards a happy, healthy, and productive life ahead.

Worldwide, there is a growing interest on how to uncover one’s true purpose in life and legacy. It is a subject that crosses the minds of everyone regardless of geographic location, gender, age, or occupation. Using fictional, but highly plausible stories, this short book crystalizes key ideas on how to create a lasting business and personal legacy. With rising cases of depression resulting from personal and career challenges, this book provides refreshing perspectives on how to find new meaning and happiness in one’s life while making a relevant and lasting impact.

Native American entrepreneurs are important contributors to the American economy and social landscape. Faced with numerous challenges, many Native American entrepreneurs have learned to transcend tough obstacles, leverage resources, and strategically pursue opportunities to achieve business success. This book captures the entrepreneurial stories and mindsets of contemporary Native Americans.

As the artificial intelligence revolution sweeps through the global economy, nothing is more important than pure play leadership. Using a fable, "The Beaver Bot of Yellowstone" guides business leaders on how to lead their firms through the mysterious and complex cognitive transformation. Anyone can master the game with pure play leadership rules. In a reading that lasts no more than a one-way Chicago–DC flight, "The Beaver Bot of Yellowstone" helps leaders who don’t have the time or the patience to read thousands of pages of research and theses to get to the bottom of the leadership principles for the cognitive era.

Even with growing trends in isolationist, minimalist and protectionist movements, there is limited reading material on the subject. While many people are perplexed by the changes taking place globally and cannot quite put a finger on what’s really happening, "The Unglobals" offers fresh ideas and aims to get a conversation going and find solution pathways to personal and organizational success. Written in a style similar to Spencer Johnson’s Who Moved My Cheese?, "The Unglobals" offers fictional but plausible stories of individuals who have detached themselves from the globalized world. The notion of globalization alternatives and economic nationalism presented in this short, easy-to-read, thought-provoking book will intrigue readers.

Technological breakthroughs relating to artificial intelligence has redefined business operations worldwide. For example, the ways in which data is captured, processed, and utilized to optimize customer interactions has grown by leaps and bounds. The change is redefining the structural dynamics of business strategy, economic theory, and management concepts. Leading technology companies around the world have expanded their research in artificial intelligence. With IBM's launch of Watson, a new cognitive era has started. Investment firms have backed numerous emerging artificial intelligence companies. Meanwhile, there is paucity of academic and business research on the subject. This book project is a pioneering examination of how artificial intelligence is transforming the contemporary business strategy.