Jack Zenger

Escuchar es una habilidad cr tica que los l deres y gerentes a menudo dan por sentado. Al aprender a escuchar atentamente, puede mantener a sus empleados m s comprometidos, fomentar el descubrimiento de nuevas ideas y escuchar lo que necesita escuchar en una discusi n en lugar de lo que espera escuchar. El libro le ense ar lo que hacen los grandes oyentes, c mo mantenerse plenamente presente en conversaciones desafiantes y c mo la escucha emp tica puede ayudar a otros a aprender y crecer. ///Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow.

Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of:Peter BregmanJack Zenger and Joseph FolkmanRasmus Hougaard and Jacqueline CarterAmy Jen Su and Muriel Maignan WilkinsHow to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Become a mindful listener at work. Listening is a critical skill that leaders and managers often take for granted. By learning to listen mindfully, you can keep your employees more engaged, foster the discovery of new ideas, and hear what you need to hear in a discussion rather than what you expect to hear. The book will teach you what great listeners do, how to stay fully present in challenging conversations, and how empathic listening can help others learn and grow. This volume includes the work of:Peter BregmanJack Zenger and Joseph FolkmanRasmus Hougaard and Jacqueline CarterAmy Jen Su and Muriel Maignan WilkinsHow to be human at work. The HBR Emotional Intelligence Series features smart, essential reading on the human side of professional life from the pages of Harvard Business Review. Each book in the series offers proven research showing how our emotions impact our work lives, practical advice for managing difficult people and situations, and inspiring essays on what it means to tend to our emotional well-being at work. Uplifting and practical, these books describe the social skills that are critical for ambitious professionals to master.

Three experts in human resources and leadership development explore the connection between leadership attributes and results for employees, the organization, customers, and investors