Jane Massy

How can we be sure that all those projects, programmes and activities that depend for their quality, efficiency and effectiveness on people’s performance have met their objectives? How can we improve the ways in which these projects, programmes and activities are planned so that realistic and useful measurement of their outcomes and value for money becomes possible? How can we produce from these evaluations data of the quality and a standard required to drive future improvement? Evaluating Human Capital Projects addresses these issues for professionals in the private, the public and the not-for-profit sectors. It shows them how to plan and track their investments with the professionalism and discipline widely applied to other capital investments. It is also written as a sourcebook for both professional and Masters-level students in business, health and a wide range of socio-economic disciplines. It addresses effective planning, stakeholder engagement, result-tracking, the identification and removal of barriers to good performance. It provides ideas, theoretical background, extensive references to practice and analysis from the authors’ extensive experience or planning, collection of data, analysis of data and attribution, and reporting to drive future improvement. It is intended to raise the bar on the professionalism with which human capital investments are planned and measured.

How can we be sure that all those projects, programmes and activities that depend for their quality, efficiency and effectiveness on people’s performance have met their objectives? How can we improve the ways in which these projects, programmes and activities are planned so that realistic and useful measurement of their outcomes and value for money becomes possible? How can we produce from these evaluations data of the quality and a standard required to drive future improvement? Evaluating Human Capital Projects addresses these issues for professionals in the private, the public and the not-for-profit sectors. It shows them how to plan and track their investments with the professionalism and discipline widely applied to other capital investments. It is also written as a sourcebook for both professional and Masters-level students in business, health and a wide range of socio-economic disciplines. It addresses effective planning, stakeholder engagement, result-tracking, the identification and removal of barriers to good performance. It provides ideas, theoretical background, extensive references to practice and analysis from the authors’ extensive experience or planning, collection of data, analysis of data and attribution, and reporting to drive future improvement. It is intended to raise the bar on the professionalism with which human capital investments are planned and measured.

Questions are being increasingly asked about the value and impact of learning and development investments; reasonable questions but ones that are difficult but not impossible to answer. There has been a significant growth in interest around the world in evaluation, in learning to measure learning and development programme impact and in good practice in reporting learning investment results in business terms. Measuring the impact of workplace learning and development on organisational goals is essential if investment is to be justified. This book focuses on European learning and development systems, practices, and organisational structures and recognises the specific challenges of implementing the methodology in different European countries. It incorporates practical case studies and the experience of implementations in European organisations, public as well as private. Jack Phillips has developed the gold standard of ROI and measurement methodologies in workplace learning and development and he is globally recognised as the leading expert. Jane Massy is a leading expert in evaluation of education and training in Europe. The significant value of this book is that it brings Jack's model and expertise together with someone who is evaluating learning in European public and private organisations and has over a decade of experience of evaluation in education and training.