Jari Stenvall

In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models. Emphasizing that, above all else, individuals are at the centre of services, the book goes deeply into the nature of public services and their logic-of-practice. By applying learning and problem-solving approaches, the reader gains practical capabilities in addition to an appreciation of the latest research literature. Following a multidisciplinary, international approach, the book suggests a new typology of problem-framing and presents many examples of how new service solutions can be created in any public service context. The book offers a conceptual toolkit to understand and analyse dynamically changing services and the application of new technologies. Topics covered include pressing issues surrounding public services, such as e-technology, digitalisation, e-services, artificial intelligence, entrepreneurialism, sustainability, climate, inequality, developing economies, and smart cities. Chapters follow a similar structure: issue, problems, what we know, learning framework, worked example, theory and practice conclusions, as well as teacher and learner notes. Addressing advanced undergraduate and graduate students of public administration, public management, political science, sociology, computer science, and information systems, the book will also be a valuable resource for practitioners, i.e. experts and managers in public organizations, professionals in organizations working at the business and public sectors, consultants, and IT suppliers.

In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models. Emphasizing that, above all else, individuals are at the centre of services, the book goes deeply into the nature of public services and their logic-of-practice. By applying learning and problem-solving approaches, the reader gains practical capabilities in addition to an appreciation of the latest research literature. Following a multidisciplinary, international approach, the book suggests a new typology of problem-framing and presents many examples of how new service solutions can be created in any public service context. The book offers a conceptual toolkit to understand and analyse dynamically changing services and the application of new technologies. Topics covered include pressing issues surrounding public services, such as e-technology, digitalisation, e-services, artificial intelligence, entrepreneurialism, sustainability, climate, inequality, developing economies, and smart cities. Chapters follow a similar structure: issue, problems, what we know, learning framework, worked example, theory and practice conclusions, as well as teacher and learner notes. Addressing advanced undergraduate and graduate students of public administration, public management, political science, sociology, computer science, and information systems, the book will also be a valuable resource for practitioners, i.e. experts and managers in public organizations, professionals in organizations working at the business and public sectors, consultants, and IT suppliers.

This book provides a framework for understanding the creation of public value in urban environments. The ability of cities to produce value is related to their capacity to generate meaningful resources for city residents and workers that enable them to craft meaningfulness in life and work. Meaningfulness and public value require new ways of leading and developing city governance. This extends to designing inclusive structures and processes for people to grapple with the meanings and values underpinning public value creation. A public value framework demands that city governance goes beyond ordinary government to considerations of how to involve city residents and workers in creating and maintaining the common good. The common good is determined by an inclusive associational life characterized by deliberative processes and opportunities for social contribution. When acting upon their entitlements to make the city, urban residents and workers – as members of diverse civic, public andprivate organizations – co-create the meanings that facilitate the collective action necessary to translate values into value. The experience of cooperating for the common good produces meanings that people can adopt into a sense that their lives have significance and purpose. This is particularly relevant to understanding how to motivate just and inclusive sustainability transitions, especially as cities recover from the Covid-19 pandemic. Focusing on cities and urban policy, the main theme of this book is to elaborate on public values for cities and city policies, and to further develop the concept of the meaningful city. This book aims to provide new kinds of tools for city development that can help them co-create resilience against future shocks.

This book provides a framework for understanding the creation of public value in urban environments. The ability of cities to produce value is related to their capacity to generate meaningful resources for city residents and workers that enable them to craft meaningfulness in life and work. Meaningfulness and public value require new ways of leading and developing city governance. This extends to designing inclusive structures and processes for people to grapple with the meanings and values underpinning public value creation. A public value framework demands that city governance goes beyond ordinary government to considerations of how to involve city residents and workers in creating and maintaining the common good. The common good is determined by an inclusive associational life characterized by deliberative processes and opportunities for social contribution. When acting upon their entitlements to make the city, urban residents and workers – as members of diverse civic, public andprivate organizations – co-create the meanings that facilitate the collective action necessary to translate values into value. The experience of cooperating for the common good produces meanings that people can adopt into a sense that their lives have significance and purpose. This is particularly relevant to understanding how to motivate just and inclusive sustainability transitions, especially as cities recover from the Covid-19 pandemic. Focusing on cities and urban policy, the main theme of this book is to elaborate on public values for cities and city policies, and to further develop the concept of the meaningful city. This book aims to provide new kinds of tools for city development that can help them co-create resilience against future shocks.

Hallintoa uudistetaan jatkuvasti yhteiskunnan muuttuessa, ja siihen käytetään valtavasti voimavaroja. Uudistamisen kehitystahti on kuitenkin Suomessa hiipunut viimeisten parinkymmenen vuoden aikana, ja nyt tarvitaan uudenlaista, ihmiskeskeistä uudistamista. Ihmiskeskeinen hallinnon uudistaminen tarkastelee hallintoreformeja ihmisten toimintana. Teos tekee näkyväksi hallinnon systeemisen rakenteen: julkiset instituutiot ja organisaatiot linkittyvät toisiinsa eri tavoin, ja yhteiskunta hallinnon ympärillä on luonteeltaan monimutkainen. Teoksessa luodaan katsaus Suomen hallintoreformeihin 1980-luvun lopusta nykypäiviin ja tarkastellaan tulevaisuuden onnistumisen edellytyksiä. Tulevien uudistusten tulee kohdistua yhteiskunnan kannalta merkityksellisiin ilmiöihin, ja niiden on tuotettava lisäarvoa palvelujen käyttäjille ja kansalaisille. Ihmiskeskeisten reformien toteuttamisesta voi tulla kansallinen vientituotteemme maailmalle. Kirja on tarkoitettu hallinnon toimijoille, tutkijoille, opiskelijoille ja kaikille muille, joita hallintoreformit koskettavat. Jari Stenvall on Tampereen yliopiston hallintotieteen professori ja Petri Virtanen Vaasan yliopiston hallintotieteen professori ja Itsenäisyyden juhlavuoden lastensäätiön toimitusjohtaja.

This book provides a general overview of intelligence in health policy, health-care organizations and health services in the light of the current EU digital agenda, which aims to make health data and e-health tools publicly available. The first part analyses the implications of knowledge management and decision-making procedures for intelligent health policies and governance. The second part discusses in detail the concept of intelligence and illustrates why the perspective of organizational intelligence offers a solution to contemporary problems in health care, while the third part focuses on intelligent leadership models in health-care organizations. Providing a guide to new ways of understanding, developing, and reforming health policy and health services, it appeals to scholars as well as decision-makers in health governance and health-care institutions.

This book provides a general overview of intelligence in health policy, health-care organizations and health services in the light of the current EU digital agenda, which aims to make health data and e-health tools publicly available. The first part analyses the implications of knowledge management and decision-making procedures for intelligent health policies and governance. The second part discusses in detail the concept of intelligence and illustrates why the perspective of organizational intelligence offers a solution to contemporary problems in health care, while the third part focuses on intelligent leadership models in health-care organizations. Providing a guide to new ways of understanding, developing, and reforming health policy and health services, it appeals to scholars as well as decision-makers in health governance and health-care institutions.