Jean Boles

To SERVE and PROTECT is a book for individuals involved in public safety and in professions where conflict and aggression are prevalent. If you're a police officer, security officer, ER nurse, bartender, EMT, or anyone who deals with upset and disgruntled people, this book is for you and everyone who serves but needs to be safe whiledoing so. This book is not your typical quick-fix, smile-and-be-happy customer service training book. To SERVE and PROTECT goes far beyond the superficial customer service techniques; this book will teach you how to develop habitual customer service responses while maintaining safety in the workplace. In this book you will learn...- How to develop customer service habits- How to de-escalate upset and aggressive customers- How attitude can turn negative situations into positive ones- That customer complaints are opportunities- How to de-stress yourself and be calm during incidents- That your presence is a continual state of communication- What to do to establish and build long term customer relationships- How to provide customer service using modern technology- That customers are NOT always right, but they are still the customer- And more... Author David Fowler has dedicated his life to serving and protecting others. He has spent the last two decades providing service andprotection to a variety of clients throughout the US and Canada. As the founder and president of Personal Safety Training Inc., David has writtenmany books and training programs on personal safety and violence in the workplace. In To SERVE and PROTECT, David brings real life insight and customer service experience to the people who protect us.

"I could slit your throat right now, you whore, and throw your body into Puget Sound. No one would ever know what happened to you And you know I could do it, too, baby. I'm a cop, and I know how to do these things and not get caught." -Thirty-eight-year-old Rachel Goodrich, a survivor of domestic violence, has spent the last twelve years changing her life, keeping secrets, and trying to put her failed marriage behind her. One dark night she finds herself face-to-face with her abusive ex-husband and suffers a severe beating. Near death, her deceased grandparents reach out to help her transition to the other side. -Kenneth Hamilton, a cop and an ex-con, is determined to have Rachel back. If she doesn't submit, he will finish the job and she will be planted six feet under, "pushing up posies." He also recently took a shot at his other ex-wife, Debbie. He is on the lam and has nothing to lose. -Aaron Townsend, a Seattle coffee tycoon with his own secrets and wounds of the heart loves Rachel and would do anything to save her life and help her find natural healing through integration of mind, body, and spirit. FINAL DRIVE is a novel of real love, divergent personalities, paranormal, drama, and the process of the healing of heart and body.

Ever wonder what questions you should ask when you visit with your estate planning attorney, CPA and financial advisor? This book provides you the clarity and confidence to ask all of the right questions that pertain to your situation. Craig R. Hersch, a Florida Bar Board Certified Wills, Trusts & Estates Attorney/CPA gives you practical advice by relaying his behind-the-desk view to real life situations. He has authored an estate planning column in a Sanibel Island, Florida newspaper since 2004 - and has now compiled several of his best columns into easy to understand chapters. Don't go into your next meeting unprepared Let Craig's wisdom help guide you. Craig R. Hersch is a Florida Bar Board Certified Wills, Trusts & Estates Attorney and CPA who has published articles in professional trade journals such as The Practical Tax Lawyer, Trusts & Estates Magazine and The Florida Bar Journal. He writes a weekly estate planning column in the Island Sun News newspaper, and has published several books as a part of The Family Estate & Legacy Series(TM), providing practical advice in everyday language. Craig enjoys a "Preeminent AV" rating at Martindale-Hubbell(R), the highest attainable by the national independent attorney rating service, and has been selected as a "Super Lawyer" from 2008-2014. The annual "SuperLawyers(R)" listing is a consumer ratings service of outstanding lawyers from more than 70 practice areas by Thomson Reuters and published in Law & Politics magazine.