Jeffrey W. Hayzlett

"You provide a red-carpet treatment for your employees and they'll reward you with their effort, time, and loyalty."- Jeffrey W. Hayzlett The world is changing and it's time to reimagine and reshape your employee experience. Take care of the people who take care of your customers. How do we get an hourly employee who has never received red carpet customer service, to give it? The answer is obvious, isn't it? You roll out the red carpet for them, of course. Employees First presents recognition strategies and appreciation techniques, but it goes deeper than that. You will learn how giving your team members a voice in your company, supporting them with knowledge and training, giving them purpose and equitable pay, translates into higher productivity and happier customers. Discover what real empowerment is, and why building a diverse culture of inclusion is beneficial to all involved. Donna shares many tried and true ideas for rolling out the red carpet for your new hires and keeping it out for the long term, as well as tips on how to foster a culture of kindness and create space for coworkers to lift each other up. Most of all, you'll gain strategies for honoring the very people who make your company what it is--your internal customers--your team. Employees First will help you: Provide Your Team with a Sense of PurposeCultivate Kindness and Compassion at WorkImprove Informational, Interpersonal, and Inspirational CommunicationEncourage Diversity and InclusionCompensate Fairly without Breaking the BankKeep Your Remote Team Connected

It's not profit over people that will make your business successful--it's when you combine people and profits that you become A HERO LEADERToday's leaders need to engage, connect with, listen to and include their employees and customers in the conversation surrounding the business. The Hero Factor discusses the importance of a strong company culture as the backbone of any successful business. Companies with leadership that dismisses the importance of transparency in today's world are more likely to be called out for not living up to the mission statements on their websites. Dive in and learn how to implement the traits that will help them become a hero entrepreneur, change their organization, live their values, and create a winning culture where they: Invest in people as a path to more inclusion Recast the role of business leadership beyond politics Serve others/the common good Avoid failure, reasons why not, and the lure of the dark side when things get tough Know the line between hero and martyr Create the next generation of hero leaders

Turn Ordinary Responsibility Into Extraordinary Leadership Whether you were born with a talent for leadership or had leadership thrust upon you, the success of your business depends on you. With insights from over 20 contributors, entrepreneurs, and thought leaders, Entrepreneur Voices on Effective Leadership will help you:Define the leadership style that fits you bestGrow your business by inspiring your employeesTake initiative and lead effectively in any positionEarn trust from team members with empathyDevelop leaders from within your staffAvoid mistakes that could ruin your reputationReinvent yourself and your culture after a crisis Plus, gain insider tips from exclusive interviews with Kodak's former CMO Jeffrey Hayzlett, former NFL linebacker Matt Mayberry, and social entrepreneurship advocate and author Jason Haber.