Joseph P. Folger

Encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management. This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students and with an eye to application, the book teaches conflict theory in the context of practical skills. This edition features new sections and references on recognizing intractable conflict and managing online conflict, a new exhibit on conflict escalation, and a new section on interpersonal goals, as well as an updated list of powerful ways to resolve and manage conflict. This textbook is ideally suited to undergraduate or graduate courses on conflict communication within communication studies, business and management, political science, and counseling programs. An Instructor’s Manual, including a sample syllabus, written and oral assignments, cases, exercises, video and online resources, sections from previous editions, and test questions is available at www.routledge.com/9781032489186.

Encompassing theory, research, and practice, this tenth edition provides an introduction to conflict communication and conflict management. This text features real-life case studies across a range of theoretical perspectives and conflict settings, including interpersonal, group, and organizational. Approachably written for students and with an eye to application, the book teaches conflict theory in the context of practical skills. This edition features new sections and references on recognizing intractable conflict and managing online conflict, a new exhibit on conflict escalation, and a new section on interpersonal goals, as well as an updated list of powerful ways to resolve and manage conflict. This textbook is ideally suited to undergraduate or graduate courses on conflict communication within communication studies, business and management, political science, and counseling programs. An Instructor’s Manual, including a sample syllabus, written and oral assignments, cases, exercises, video and online resources, sections from previous editions, and test questions is available at www.routledge.com/9781032489186.

Why would the keynote speaker at a national mediation conference need a full-time security guard? Kent Foxe, an aspiring mediator and executive coach, finds out why when he turns to his mentor, Adam Maurie, for professional advice. Maurie believes mediators must have "a human soul that is comfortable being with difficult, emotional conflict." That requirement, Kent soon realizes, is highly controversial. After unsuccessfully mediating a violent gang dispute, Kent develops grave doubts about his abilities. His search for his professional soul haunts him as he deals with challenging conflicts, and several profound events put him at a critical crossroads personally and professionally. Does he dare make the changes that will surely cast him as an unwelcome misfit in his own profession? Can he defend his unpopular beliefs about what good practice is? And will he refuse the support of misguided stakeholders? Memoir of a Misfit Mediator by Joe Folger raises the critical issues anyone must face if they intervene in the lives of others.

This fully updated ninth edition provides an introduction to conflict and conflict management that is firmly grounded in current theory, research, and practice. Covering a range of conflict settings, including interpersonal, group, and organizational conflicts, it includes an abundance of real-life case studies that encompass a spectrum of theoretical perspectives. Its emphasis on application makes it highly accessible to students, while expanding their comprehension of conflict theory and practical skills. This new edition features a new chapter presenting key principles students can practice to become more skillful at managing conflict, a wealth of up-to-date research and case examples, suggested readings and video resources, and integrated questions for review and discussion. This textbook can be used in undergraduate or graduate courses on conflict in communication, business and management, political science, and counseling programs. An accompanying instructor's manual, including suggested assignments, cases, exercises, and test questions, can be found at www.routledge.com/9780367461478 under Instructor and Student Resources.

The award-winning first edition of The Promise of Mediation, published ten years ago, is a landmark classic that changed the field's understanding of the theory and practice of conflict intervention. That volume first articulated the "transformative model" of mediation, which greatly humanized the vision of how the mediation process could help parties in conflict. In the past decade, the transformative model has proved itself and gained increasing acceptance. It is now being used in such diverse arenas as workplace, community, family, organizational, and public policy conflicts, among others. In this new edition, the authors draw on a decade of work in theory development, training, practice, research, and assessment to present a thoroughly revised and updated account of the transformative model of mediation and its practical application, including a compelling description of how the field has moved toward increasing acceptance of the transformative modela new and clearer presentation of the theory and practices of transformative mediation, with many concrete examplesa new case study that provides a vivid picture of the model in practice, with a commentary full of new information about how to use it effectivelyclarifications of common misconceptions about the modela vision for the future that shows how the model can coexist with other approaches and where the "market" for transformative mediation is emerging This volume is a foundational resource on transformative practice, for both readers of the first edition and new readers - including mediators, facilitators, lawyers, administrators, human resource professionals, policymakers, and conflict resolution researchers and educators. More generally, this book will strike a chord with anyone interested in humanizing our social institutions and building on a relational vision of society.