Karl D. Schubert

CIO BEST PRACTICES Enabling Strategic Value with Information Technology SECOND EDITION For anyone who wants to achieve better returns on their IT investments, CIO Best Practices, Second Edition presents the leadership skills and competencies required of a CIO addressing comprehensive enterprise strategic frameworks to fully leverage IT resources. Filled with real-world examples of CIO success stories, the Second Edition explores: CIO leadership responsibilities and opportunitiesThe business impacts of both business and social networking, as well as ways the CIO can leverage the new reality of human connectivity on the InternetThe increasingly inextricable relationships between customers, employees, and their use of personal information technologiesEmerging cultural expectations and standards outside the workplaceCurrent CRM best practices in terms of the relationship between customer preferences and shareholder wealthEnterprise energy utilization and sustainability practices?otherwise known as Green IT?with all the best practices collected here, in one placeBest practices for one of the Internet's newest and most revolutionary technologies: cloud computing and ways it is shaping the new economics of business

Praise for the CIO Survival Guide "This book makes all the right assumptions about where the partnership between business and technology should be going. CIO Survival Guide is right on target: get the infrastructure right and then leverage it for strategic and competitive advantage–and make sure that you use the language of business to sell your effectiveness and vision. CIOs and technology managers that take Schubert’s advice to heart will never again find themselves out in the corporate cold." –Stephen J. Andriole, PhD Thomas G. Labrecque Professor of Business Technology, Villanova University Former CTO and senior vice president of technology strategy at CIGNA Corp. "Dr. Schubert weeds through the many possible leadership priorities that challenge this as—yet—undefined executive position and its responsibilities. Simply put, organizations that hire CIOs to merely deliver profit—motivated, silver—bullet technology will not survive in the long—term; organizations must hire CIOs that first and foremost understand the business as a strategic partner and who use an organizational network of partnerships to leverage the right technology at the right time. This book guides IT professionals at all levels to become such a person, and it provides concrete ways for CEOs, CFOs, and other non—IT executives to size up their current or prospective CIOs." –Joe and Catherine Stenzel Editors in chief, Cost Management Authors of CFO Survival Guide: Plotting the Course to Financial Leadership