Katharina Schmid

Die Arbeit in Notaufnahmen gehort zu den anspruchsvollsten Bereichen der Medizin & gepragt von hoher Dynamik und Komplexitat. Uber 70 % der Zwischenfalle sind auf menschliche Faktoren zuruckzufuhren. Das Konzept des Crew Resource Managements (CRM) bietet bewahrte Strategien und Techniken. Nichts verbessert die Patientensicherheit so nachhaltig wie die systematische Anwendung von CRM im Team. CRM reduziert Stress, steigert die Arbeitszufriedenheit und bringt mehr Freude in den Berufsalltag. Die zweite, erweiterte Auflage dieses Buch vereint uber 25 Jahre Erfahrung aus ZNA -Teamtrainings und gibt wertvolle Einblicke und Praxiswissen weiter.

This book analyzes how the socio-demographic and cultural diversity of societies affect the social interactions and attitudes of individuals and groups within them. Focusing on Germany, where in some cities more than one third of the population are first or second-generation immigrants, it examines how this phenomenon impacts on the ways in which urban residents interact, form friendships, and come to trust or resent each other. The authors, a distinguished team of sociologists, political scientists, social psychologists, anthropologists and geographers, present the results of their wide-ranging empirical research, which combines a 3-wave-panel survey, qualitative fieldwork, area explorations and analysis of official data. In doing so, they offer representative findings and deeper insights into how residents experience different neighbourhood contexts. Their conclusions are a significant contribution to our understanding of the implications of immigration and diversity, and of the conditions and consequences of intergroup interaction. This ground-breaking work will appeal to scholars across the Social Sciences.