Apprenticeship Customer Service Practitioner L2 Handbook + ActiveBook
Lambert Stewart; Elizabeth Blaikie; Sue Tissiman; Julie Smith
Pearson Education Limited
2018
muu
An ideal companion to support apprentices throughout their on-programme learning of Customer Service Practitioner Level 2 Apprenticeship StandardApprenticeship Handbook for Customer Service Practitioner (Level 2)provides apprentices with all the support they will need throughout the on-programme component of the Customer Service Practitioner Level 2 Apprenticeship Standard. It is a course companion that covers all the knowledge required by the apprenticeship Standard and set out in the Pearson EPA Amplification. It will also help apprentices identify and understand how to apply the appropriate skills and behaviours in the workplace.