Margaret Kindlen

This book provides a clear approach to establishing a user involvement system in a healthcare organisation and its potential impact on cancer services. Using a tool kit style approach drawing on examples of successful past projects and case studies to provide evidence of good practice it describes how to plan and implement different stages of user involvement enabling organisations to draw on user experience and expertise to evaluate develop and improve the quality of service that they provide. Members of regional cancer networks multidisciplinary cancer care teams and all those involved in the NHS cancer services will find this toolkit interesting reading.

Based on seven years of experience running training courses throughout Scotland, before further refinement in the United States, this manual is a tried and tested method of training people to counsel and aid others who are suffering loss and bereavement. The manual features: * an explanation of the learning method and ethical issues * role-play exercises to allow trainees to experience common situations * easy-to-use course material for the facilitator and the participants * further resources should extra training be desired. The course confronts the fear of mortality, promoting self-awareness and self-nurturing in carers to prepare them for the pain, fear, anxiety and anger of those who have been abused or grieving, and develops the skills which enable the carer to fulfil their task.