Neil Trivedi

Application of Lean principles to office processes is now established as an improvement method. However, it is tempting to take the approach that has been successful in the factory and apply it to the office without considering the nuances of this different setting. This book provides solutions to challenges such as: - Lack alignment of strategy- Understanding customer value as it applies to office processes- Recognising personal benefit to gain engage staff- The difference between office and factory culture- The different nature of work in the office- Historical absence of process improvement initiativesThe author has drawn on over 20 years of Lean experience to adapt the methodology into 8 steps tailored to business processes. These apply to all theclassic office areas across a variety of business sectors, and focus on establishing and achieving customer value by optimising flow and quality. This book will guide you through each step with many practical examples and ideas for breakout sessions.

This book proposes a new model, the Lean and Green Business Model (L&GBM), where the environmental aspect of sustainability is integrated with Lean thinking in order to create a way of thinking that contributes to and balances the three sustainability dimensions of people, profit, and planet. The model presented uses a kaizen approach that will help readers improve mass and energy flows in manufacturing environments that already possess a deployment level in applying Lean. The Green Factory: Creating Lean and Sustainable Manufacturing tells the story of how GKN, a major British multinational corporation with operations in more than 30 countries, developed and implemented a Lean and Green Business Model in two of its automotive facilities in Brazil. It provides practical insight into how GKN was able to develop and deploy Lean and Green in a manner that resulted in environmental and cost benefits in the automotive facilities that operated in Brazil’s high-inflation environment. Detailing proven concepts and sustainable models derived from the first-hand experiences, the book supplies information against the backdrop of GKN’s automotive manufacturing environment. The authors take an inside-out approach, describing the real issues Environmental Health & Safety professionals face when implementing sustainable manufacturing policies. The book covers the corporate issues of balancing profit with environmental concern and the behavioral issues of engaging the workforce to identify and reduce environmental waste. All the concepts and models presented in the book have come about through the authors’ real life experiences in live kaizen events as well as their extensive academic research in the subject area.