Nicola Burgess

Discover how operations shape every industry —from AI-driven innovation to the human decisions at its core. Operations Management, by Nigel Slack, Alistair Brandon-Jones and Nicola Burgess, is a comprehensive and essential guide which gives you the tools to design, deliver, and improve processes so you can boost performance in any organization. Packed with fresh case studies and examples, this edition brings theory to life and helps students connect with the real world of business. Focused on practical decision-making, this bestselling textbook takes you through the ‘4 Ds’ of Operations management: direction, design, delivery, and development. Real-world ‘Operations in Practice’ examples, short cases, and end-of-chapter case studies show how concepts work whilst worked examples blend quantitative and qualitative analysis. Whether you are studying for a business degree or building professional skills, you will finish with a confident, real-world toolkit for analysing operations, improving processes, and delivering results. From services to manufacturing, explore how people drive operations—and how operations drive success. Pair this text with MyLab Management MyLab is the teaching and learning platform available to support this title. By combining trusted author content with digital tools and a flexible learning experience, MyLab Management personalises learning and assessment to help improve results. MyLab Management is not included with this title. If you would like to purchase both the physical textbook and MyLab Management (which also comes with the eTextbook), search for: 9781292759456 Slack Operations Management 11th edition ‘MyLab Package’ which consists of: Print textbook eTextbook MyLab Management

Master the core subject principles of business operations and processes Operations and Process Management 7th edition is the ultimate text for those wishing to successfully manage business operations, equipping you with the critical and practical tools to manage business operations successfully. A must-read textbook for students who want to embark on a career in the field of operations, it approaches each topic from a managerial perspective, providing a relevant, real-world understanding of the core principles of the subject. With a range of examples, frameworks and techniques incorporated in each chapter, the book is designed to help you better analyse existing operations and understand ways to deal with operational and process challenges. Key features: Updated case studies drawing from a diverse range of industries and organisations from around the globe. New 'Responsible Operations' sections, introduced in all chapters, highlighting the ethical, social and environmental issues associated with operations decisions. A focus on recent developments reflecting the shifting operations environment, including the implications of hybrid working, increased volatility in supply chains, and updated coverage of agile project management. This text is for everyone wanting to understand the nature, principles and practice of operations and process management. It is aimed primarily at students with some management experience or those about to begin their career in management.

Master the core subject principles of business operations and processes Operations and Process Management 7th edition is the ultimate text for those wishing to successfully manage business operations, equipping you with the critical and practical tools to manage business operations successfully. A must-read textbook for students who want to embark on a career in the field of operations, it approaches each topic from a managerial perspective, providing a relevant, real-world understanding of the core principles of the subject. With a range of examples, frameworks and techniques incorporated in each chapter, the book is designed to help you better analyse existing operations and understand ways to deal with operational and process challenges. Key features: Updated case studies drawing from a diverse range of industries and organisations from around the globe. New 'Responsible Operations' sections, introduced in all chapters, highlighting the ethical, social and environmental issues associated with operations decisions. A focus on recent developments reflecting the shifting operations environment, including the implications of hybrid working, increased volatility in supply chains, and updated coverage of agile project management. This text is for everyone wanting to understand the nature, principles and practice of operations and process management. It is aimed primarily at students with some management experience or those about to begin their career in management.

Introduce your students to operations management principles with this easy to read textbook Essentials of Operations Management, 3rd edition, by Nigel Slack, Alistair Brandon-Jones and Nicola Burgess is an essential resource for your teaching, with up-to-date examples, and a clear and highly practical approach.