Office of the Citizenship and Immigratio

In 2016, the Ombudsman received 11,900 requests for case assistance, an increase of 25 percent from 2015. Just less than half (43 percent) of the requests came from individuals who were represented in seeking these services, either by attorneys or accredited representatives. Overall, 26 percent of the requests were for employment-based matters; 32 percent for humanitarian-based matters; 21 percent for family-based matters; and 21 percent for general immigration matters, such as applications for naturalization. In 2016, individuals sought the most assistance for problems related to Form I-485, Application to Register Permanent Resident Status or Adjust Status, which constituted 17.17 percent of the cases received, closely followed by Form I-821D, Consideration of Deferred Action for Childhood Arrivals, with 17.14 percent.