Peter Pande

The Definitive Work on Six Sigma—Revised and Fully UpdatedUpon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma’s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement. In short, this book changed the world of business and organization improvement forever. Now, this author dream team has revisited the subject to bring you fully up to date about how Six Sigma has been used—for better and for worse—during the past 14 years. This new edition of The Six Sigma Way retains everything from the original classic— what Six Sigma is, how it works, and how to adapt it to your particular needs—while providing valuable new sections on lessons learned and setting the record straight regarding myths and misunderstandings perpetuated over the years. This all-in-one guide provides:Practical Six Sigma implementation guidelines anyone can understandNew insights from managers who successfully applied the advice from the first editionDetailed case studies from such companies as Adobe, Macy’s, and StarwoodHands-on “maps” that guide you through key decisions you must makeThe definitive guide to successfully implementing Lean Six Sigma approaches into any organization is essential for any manager who wants to stop thinking about building a continuous improvement culture—and actually make it happen. Business has changed dramatically in recent years. Being second best used to be an option; today, being the best is the only way to survive. Take charge of your company’s future and make positive changes The Six Sigma Way.

Through impressive results, Six Sigma has proven to hundreds of organizations around the globe that settling for “good enough” won't work. Now Peter S. Pande, foremost expert on change leadership and coauthor of the bestselling The Six Sigma Way, challenges leaders to seek a new standard of leadership excllence and apply principles inspired by Six Sigma to take their companies to a new level. The Six Sigma Leader defines successful leadership in the 21st Century. With illustrative examples and proven strategies such as “The 10 Second Rule” (taking that extra time to make sure you're asking the right questions to get the information you need), the book offers techniques that link leadership improvement to real business results, and explores Six Sigma Leadership: the core principles of Six Sigma leadership and the 21st-century challenges of balance and flexibilityChange and Constancy: the role of change in leadership and how to achieve greater return on your change portfolioCertainty and Doubt: the myth of leader infallibility and ways to confidently combine facts and intuitionSpeed and Deliberateness: the benefits and perils of “speed at all costs” and a set of key disciplines that enable greater speedTeamwork and Independence: the sources of organizational barriers and the leadership practices that can eliminate themNow, Tomorrow and Next Year: the management of business change by different time horizons: short-, mid-, and long-termCustomer First…and Last: why customers are so critical, yet can also be a detriment to long-term business healthBringing Six Sigma Leadership to Life: the factors likely to favor and inhibit successful adoption of Six Sigma LeadershipDriven by a vision of great leadership, The Six Sigma Leader is an essential resource for managers at all levels and a call to action for any leader seeking to create a legacy of achievement.

This is a hands-on implementation guide to the bestselling "The Six Sigma Way". Six Sigma is today's most talked-about, and successful, business improvement initiative. "The Six Sigma Way Team Fieldbook" goes beyond theory to explain the tools and procedures a project leader or team needs to implement a Six Sigma improvement project. Designed as a step-by-step implementation manual, it explains how to use Six Sigma methods to identify products and processes that need improvement, then use a proactive approach to either improve or redesign them - boosting performance, reducing costs, and/or increasing customer satisfaction. Written by three veteran consultants and trainers to GE and other top corporate Six Sigma initiatives, "The Six Sigma Way Team Fieldbook" covers dozens of essential tools and basic statistical techniques needed to execute Six Sigma projects in any organizational environment. Written in a concise, how-to format, and with dozens of data-gathering forms, checklists, and worksheets, it provides Black Belts, Green Belts, and team members with the information they need, including: what a Six Sigma project team needs to know before it gets started; a five-step guide to leading a Six Sigma team through DMAIC (Define, Measure, Analyze, Improve, Control); and, when and how to use thirty-five six sigma improvement tools and techniques.

This is the first Six Sigma primer written especially for employees. Six Sigma has gained an avid following among executives and managers for its ability to reduce cycle time, eliminate product defects, and dramatically increase customer involvement and satisfaction. But Six Sigma can't work without widespread employee involvement and commitment. "What Is Six Sigma?" explains, for employees, the core ideas behind Six Sigma, the crucial roles and responsibilities employees have in a Six Sigma initiative, and how Six Sigma can benefit them. This concise introduction to Six Sigma explains what questions to ask when Six Sigma is first introduced in an organization, then answers those questions in straightforward and easy-to-read style. Look to it for real-world descriptions of: the fundamentals and foundations of Six Sigma; the essential roles employees play in Six Sigma; the changes and challenges they are likely to see; and, case studies of employees using Six Sigma to identify - and correct - major problems. More than a "quality" program, Six Sigma is a business initiative that helps every area of an organization meet the changing needs of its customers, profitably. "What Is Six Sigma?" will help spread the message of Six Sigma around any organization simply and clearly.

This title is an implementation blueprint for Six Sigma! ""The Six Sigma Way" demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." - John Biedry, VP Quality and Compliance, Sears Home Services. Cost reduction ...productivity improvement ...customer retention ...these are the promises of the Six Sigma quality management system. "The Six Sigma Way" reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authors - who have worked with some of the most visible Six Sigma companies including GE - provide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, "The Six Sigma Way" will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. "The Six Sigma Way": addresses the challenges and politics of launching, leading, and training people for Six Sigma; focuses on implementing the major steps and quality improvement tools in the Six Sigma system; and features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.