Rhona Flin

Many 21st-century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially driven environments. Informed managers have realised the necessity of understanding the human dimension of their operations if they hope to improve production and safety performance. These include the cognitive and social non-technical skills required for efficient and safe operations, often termed Crew Resource Management (CRM) skills. This book is a general guide to the theory and practice of non-technical skills (NTS) for safety. Now fully updated in this new edition, Safety at the Sharp End. A Guide to Non-Technical Skills considers the growth of interest in Crew Resource Management (CRM) approaches to identifying, training and assessing CRM/NTS skills. It covers the identification, training and evaluation of NTS and has been written for use by individuals who are studying or training these skills in CRM and other safety or human factors courses. It outlines the underlying principles, as well as practical techniques and advice and has been revised to cover the latest developments by drawing on a wider sample of work settings where an NTS approach is being adopted. A full literature review is offered, and the authors have drawn upon an international network of contacts across industry, military and healthcare occupations and academic sources to deliver current practice and emerging issues. The reader will develop a thorough understanding of the theory and practice of non-technical skills for safety from this title. This book is an ideal read for professionals and those practicing or studying human factors or industrial safety programs. Its appeal will extend to those in safety-critical industries including healthcare, aviation, transport, logistics, mining and industrial hygiene. Delivers a comprehensive and accessible guide on non-technical skills (NTS) for practitionersFocusses on the latest scientific evidence for each skill category written in an accessible mannerExplains the application of an NTS approach across a wide range of occupationsCovers the authors’ extensive research and experience of collaborating with practitioners across a range of higher risk work settings resulting in practical examples throughout the textDetails a good range of sources provided for further reading and additional information

Many 21st-century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially driven environments. Informed managers have realised the necessity of understanding the human dimension of their operations if they hope to improve production and safety performance. These include the cognitive and social non-technical skills required for efficient and safe operations, often termed Crew Resource Management (CRM) skills. This book is a general guide to the theory and practice of non-technical skills (NTS) for safety. Now fully updated in this new edition, Safety at the Sharp End. A Guide to Non-Technical Skills considers the growth of interest in Crew Resource Management (CRM) approaches to identifying, training and assessing CRM/NTS skills. It covers the identification, training and evaluation of NTS and has been written for use by individuals who are studying or training these skills in CRM and other safety or human factors courses. It outlines the underlying principles, as well as practical techniques and advice and has been revised to cover the latest developments by drawing on a wider sample of work settings where an NTS approach is being adopted. A full literature review is offered, and the authors have drawn upon an international network of contacts across industry, military and healthcare occupations and academic sources to deliver current practice and emerging issues. The reader will develop a thorough understanding of the theory and practice of non-technical skills for safety from this title. This book is an ideal read for professionals and those practicing or studying human factors or industrial safety programs. Its appeal will extend to those in safety-critical industries including healthcare, aviation, transport, logistics, mining and industrial hygiene. Delivers a comprehensive and accessible guide on non-technical skills (NTS) for practitionersFocusses on the latest scientific evidence for each skill category written in an accessible mannerExplains the application of an NTS approach across a wide range of occupationsCovers the authors’ extensive research and experience of collaborating with practitioners across a range of higher risk work settings resulting in practical examples throughout the textDetails a good range of sources provided for further reading and additional information

Incident Command: Tales From the Hot Seat presents a unique examination of the skills of the on-scene or incident commander who is in charge of an emergency or major incident. Experienced commanders from the police and fire services, the armed forces, civil aviation and the prison service give personal accounts of their command experiences, discuss their dilemmas and the pressures they faced, and reveal the demands of leading under extreme conditions. They share intimate details of cases where their command skills were tested, ranging from industrial fires, riots, hostage taking, warfare, peacekeeping, to in-flight emergencies. Each case ends with lessons learnt and tips for the developing commander. Additional chapters present expert accounts of the art of incident command, incident command systems, competencies for command, as well as reviews of the latest psychological research into decision making and team work under pressure. The book is an essential compelling text that captures the essence of incident command by analyzing command experiences across a range of professions.

Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance. While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the non-technical skills of the system operators based at the 'sharp end' of the organisation. These skills are the cognitive and social skills required for efficient and safe operations, often termed Crew Resource Management (CRM) skills. In industries such as civil aviation, it has long been appreciated that the majority of accidents could have been prevented if better non-technical skills had been demonstrated by personnel operating and maintaining the system. As a result, the aviation industry has pioneered the development of CRM training. Many other organisations are now introducing non-technical skills training, most notably within the healthcare sector. Safety at the Sharp End is a general guide to the theory and practice of non-technical skills for safety. It covers the identification, training and evaluation of non-technical skills and has been written for use by individuals who are studying or training these skills on CRM and other safety or human factors courses. The material is also suitable for undergraduate and post-experience students studying human factors or industrial safety programmes.

Many 21st century operations are characterised by teams of workers dealing with significant risks and complex technology, in competitive, commercially-driven environments. Informed managers in such sectors have realised the necessity of understanding the human dimension to their operations if they hope to improve production and safety performance. While organisational safety culture is a key determinant of workplace safety, it is also essential to focus on the non-technical skills of the system operators based at the 'sharp end' of the organisation. These skills are the cognitive and social skills required for efficient and safe operations, often termed Crew Resource Management (CRM) skills. In industries such as civil aviation, it has long been appreciated that the majority of accidents could have been prevented if better non-technical skills had been demonstrated by personnel operating and maintaining the system. As a result, the aviation industry has pioneered the development of CRM training. Many other organisations are now introducing non-technical skills training, most notably within the healthcare sector. Safety at the Sharp End is a general guide to the theory and practice of non-technical skills for safety. It covers the identification, training and evaluation of non-technical skills and has been written for use by individuals who are studying or training these skills on CRM and other safety or human factors courses. The material is also suitable for undergraduate and post-experience students studying human factors or industrial safety programmes.

Incident Command: Tales From the Hot Seat presents a unique examination of the skills of the on-scene or incident commander who is in charge of an emergency or major incident. Experienced commanders from the police and fire services, the armed forces, civil aviation and the prison service give personal accounts of their command experiences, discuss their dilemmas and the pressures they faced, and reveal the demands of leading under extreme conditions. They share intimate details of cases where their command skills were tested, ranging from industrial fires, riots, hostage taking, warfare, peacekeeping, to in-flight emergencies. Each case ends with lessons learnt and tips for the developing commander. Additional chapters present expert accounts of the art of incident command, incident command systems, competencies for command, as well as reviews of the latest psychological research into decision making and team work under pressure. The book is an essential compelling text that captures the essence of incident command by analyzing command experiences across a range of professions.

This is an account of the civil and criminal rules affecting children in England, Scotland and Northern Ireland reviewing them in the light of the findings of psychologists and social scientists and makes proposals for reform. There have been many important developments which include hearsay evidence which has become freely available in civil proceedings involving children in both England and Scotland; videotapes of earlier interviews which have become admissible in criminal proceedings in England; in Scotland the law has been changed to allow the whole of a child's evidence in a criminal case to be taken ahead of trial on commission; there has been a wave of popular concern about "ritual abuse" amd among psychologists there is increasing concern about both "repressed" and "implanted" memories.