Rich Dorfman

Living in a world where technology is changing everything around us, the rapid advances and uses of technology over the past decade has completely upended how organizations use (or are impacted) by technology. Unlike just a decade ago where tech merely meant basic email, file sharing, and data entry, these days, the proper use of technologies drive competitive advantages for organizations enabling enterprises to reach customers, predict trends, and transact in ways never possible before these new technologies were available. This book covers the changes that have gone on over the past few years, and provides real world examples what organizations have done (and others can do) to not be a victim of the tech but leverage the new opportunities available in this new world of constant change.

In a short few years, cloud services have completely changed the way I. T. operations are run. Instead of focusing on servers and systems, I. T. teams have been evolving to focus on applications and services. However, solution focused services are just a transition point in the lifecycle of technology operations, as I. T. is still serving an overhead role as an operational cost center. The target destination for I. T. is to land as a business services division of an organization that is an enabler for increasing business revenues and optimizing business operations. This book shares the vision of the end state of I. T., and the steps an organization goes through in shifting its process of operations.