Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation
Jaideep Motwani; Rob Ptacek; Richard Fleming
Business Expert Press
2012
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This book applies the concepts of Lean Six Sigma to the service industry. These concepts were developed in the manufacturing industry and have not been widely applied in the service space. The book uses a story telling approach about a cruise line in financial trouble that achieves turn around with Lean Six Sigma.