Roland Cavanagh

The Definitive Work on Six Sigma—Revised and Fully UpdatedUpon its publication in 2000, The Six Sigma Way was among the very first books to clearly explain the impressive benefits of Six Sigma’s improvement-driven and customer-centric approach to business leaders and managers. It revealed how GE, Motorola, and other companies used Six Sigma to fine-tune products and processes, improve performance, reduce costs, build customer loyalty, and increase profits. Corporate leaders around the world heeded the call and began implementing the tools of this world-changing performance improvement. In short, this book changed the world of business and organization improvement forever. Now, this author dream team has revisited the subject to bring you fully up to date about how Six Sigma has been used—for better and for worse—during the past 14 years. This new edition of The Six Sigma Way retains everything from the original classic— what Six Sigma is, how it works, and how to adapt it to your particular needs—while providing valuable new sections on lessons learned and setting the record straight regarding myths and misunderstandings perpetuated over the years. This all-in-one guide provides:Practical Six Sigma implementation guidelines anyone can understandNew insights from managers who successfully applied the advice from the first editionDetailed case studies from such companies as Adobe, Macy’s, and StarwoodHands-on “maps” that guide you through key decisions you must makeThe definitive guide to successfully implementing Lean Six Sigma approaches into any organization is essential for any manager who wants to stop thinking about building a continuous improvement culture—and actually make it happen. Business has changed dramatically in recent years. Being second best used to be an option; today, being the best is the only way to survive. Take charge of your company’s future and make positive changes The Six Sigma Way.

Harness the Power of Your MostValuable Resource—Your Workforce! Process improvement approaches likeSix Sigma and Lean Enterprise haveworked wonders for countless organizations,but in the drive for true excellence,these approaches are only one important partof the formula. Building Engaged Team Performanceexplains the next wave of businessimprovement: driving breakthrough gains byintegrating process improvement with “thepeople side” of performance. Breaking new ground in the world oforganizational improvement, performance managementexpert Dodd Starbird teams upwith Roland Cavanagh, coauthor of the bestsellingThe Six Sigma Way, to present a systemfor aligning and optimizing processes andthe efforts of any organization’s most valuableasset: people. Combining the principles from TotalQuality Management (TQM), Six Sigma,Lean, and Socio-Technical Systems, EngagedTeam Performance helps you harness the massivepotential of human performance that isnot captured by process improvements alone. Illustrated through real-life stories, BuildingEngaged Team Performance offers a stepby-step program that shows you how youcan more than double the productivity of yourbusiness. The authors’ client examples are adiverse group of transactional and manufacturingorganizations that have used EngagedTeam Performance to:Increase employee efficiency by 50%and save millions of dollarsConsistently deliver on criticalcustomer requirementsProvide visual data for instantdecision making• Create realistic staffing modelsfor sustainable capacityEstablish standards for both team andindividual performanceDevelop leadership that facilitates teamownership of executionBuilding Engaged Team Performance providesthe tools for building a superior systemthat optimizes effectiveness of outcomes forcustomers and efficiency of resource usage. Never before have human performance andprocess improvement been so closely linked ina single, sustainable method. Catch the nextwave of business improvement with EngagedTeam Performance. Praise for Building Engaged Team Performance“The Engaged Team Performance effort that we undertook has allowed us toreshape our process from start to finish and improve both productivity andthe communication among multiple departments.” Art Bacci, President & CEO, Principal Bank“This book provides practical insights on building competencies of changeleaders throughout the organization.” Dr. William D. Trotter, Managing Director,Association of Internal Management Consultants (AIMC)“By embedding these concepts into organizational culture, systems, and processes,a group of individuals may become a winning team.” Dan Bell, President, Canon Information Technology Services“When I led a division at GE during the heyday of Six Sigma, process excellenceand team performance were both critical; yet they were considered differentdisciplines, supported by separate infrastructure. Engaged Team Performancecombines and aligns the best of both, and it delivers even betterresults.” C. Lewis Fain, President, Mortgage Payment Protection, Inc.“If your strategic vision includes words like growth, customer loyalty,value creation, responsiveness, quality, expertise, partnership, accountability,efficiency, or best in class, then Building Engaged Team Performance has tobe part of the foundation. Without it you’re just creating a house of cards.” Rick Larson, CEO, VFD Technologies

This is a hands-on implementation guide to the bestselling "The Six Sigma Way". Six Sigma is today's most talked-about, and successful, business improvement initiative. "The Six Sigma Way Team Fieldbook" goes beyond theory to explain the tools and procedures a project leader or team needs to implement a Six Sigma improvement project. Designed as a step-by-step implementation manual, it explains how to use Six Sigma methods to identify products and processes that need improvement, then use a proactive approach to either improve or redesign them - boosting performance, reducing costs, and/or increasing customer satisfaction. Written by three veteran consultants and trainers to GE and other top corporate Six Sigma initiatives, "The Six Sigma Way Team Fieldbook" covers dozens of essential tools and basic statistical techniques needed to execute Six Sigma projects in any organizational environment. Written in a concise, how-to format, and with dozens of data-gathering forms, checklists, and worksheets, it provides Black Belts, Green Belts, and team members with the information they need, including: what a Six Sigma project team needs to know before it gets started; a five-step guide to leading a Six Sigma team through DMAIC (Define, Measure, Analyze, Improve, Control); and, when and how to use thirty-five six sigma improvement tools and techniques.

This title is an implementation blueprint for Six Sigma! ""The Six Sigma Way" demystifies Six Sigma with a real-world 'how-to 'guide. A good investment for any business planning to launch Six Sigma." - John Biedry, VP Quality and Compliance, Sears Home Services. Cost reduction ...productivity improvement ...customer retention ...these are the promises of the Six Sigma quality management system. "The Six Sigma Way" reveals how GE, Motorola, and numerous other companies are successfully using Six Sigma to fine-tune products and processes, improve performance, and increase profits. Now you can read the roadmap for implementing Six Sigma in your manufacturing or service organization. The authors - who have worked with some of the most visible Six Sigma companies including GE - provide step-by-step guidance and practical implementation guidelines. Whether your goal is to fix a process problem or implement Six Sigma company-wide, "The Six Sigma Way" will help you develop an approach customized for your company's needs and the challenges of the twenty-first century business environment. "The Six Sigma Way": addresses the challenges and politics of launching, leading, and training people for Six Sigma; focuses on implementing the major steps and quality improvement tools in the Six Sigma system; and features insights, comments, and examples from business leaders and managers using Six Sigma in their organizations.