Sheldon Bowles

How to make serious money for both you and your company â?? from the top selling author of the One Minute Manager.

Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

Mit "Gung Ho!" bringen Sie Ihre Leute auf Trab und begeistern Ihr Team!
 
 In eine wahre Geschichte eingekleidet, entwickeln Blanchard und Bowles die ebenso einfachen wie wirksamen Prinzipien, mit denen man Mitarbeiter begeistert und zu Höchstleistungen motiviert. "Gung Ho!", der Ruf, mit dem sich eine Eliteeinheit der US-Marine anfeuerte, ist die Devise eines Managements, das beherzt und erfolgreich Probleme angeht.

Written in the manner of a parable, this title also aims to be an inspirational guide that explores the benefits of working together in a team. It follows the experiences of Alan, who is fired for having a lone-wolf mentality.

High Five combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what individuals and organizations can do to build successful ones. Through the story of Alan Foster, a workplace one-man band, High Five identifies the four key ingredients of winning teams. Although Alan is an effective producer, he is unwilling to share the spotlight by partnering on projects and is fired because, as his boss puts it, "Alan, we need good producers who are good team players, too." It is a bitter pill for him to swallow. While mulling over his disappointment, he takes his son to his grade-five hockey practice, where it is clear that his son's team, the Riverbend Warriors, knows nothing about teamwork, either. When the team's two overworked coaches learn of Alan's plight, they persuade him to join their ranks, and he finds himself charged with teaching himself and the players the meaning of teamwork. With the help of a woman friend-a former girls' basketball coach who has "won more high school basketball championships than anyone"-Alan and the Warriors learn the magic of teamwork and that "none of us is as smart as all of us." With its simple style and easy-to-follow techniques, High Five is a must-read for anyone seeking to learn the value and power of teamwork.

With a new foreword by Ken Blanchard An invaluable new strategy for creating enthusiastic employees, from the author of the bestselling The One Minute Manager.

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.