Sheryl E. Kimes

This book investigates the genesis and success of innovation in the hospitality industry as detailed in over four dozen case studies. In many of the cases studies, the innovators themselves provide the insights into their innovative inspiration and the lessons learned from the way they brought their innovative ideas to life. The cases include innovations for improved customer service, stronger human resources, and new food service and lodging concepts. While updated technology forms the basis for many of the innovations, some of the cases focus specifically on technology improvements, with a particular focus on the use of technology as a mediator in the service value chain. With the passage of several years, the book shares the outcome of the innovative concepts—most of which continue to operate. The lessons presented will provide you a valuable perspective on success through innovation, whether you are operating in the hospitality industry or another business.

Revenue Management: Advanced Strategies and Tools to Enhance Firm Profitability explores the role of marketing in revenue management (RM) in depth. While much of the past research on RM has focused on forecasting and optimization models and on adaptation of RM to the specific needs in various industries, the customer seems to have been relatively forgotten in this stream of research. The authors take a customer-focused approach to revenue management. Revenue Management: Advanced Strategies and Tools to Enhance Firm Profitability provides an overview of RM and discusses approaches that firms can use to more profitably manage and define the ways in which they sell their capacity. It offers an in-depth discussion of the roles that price, time, and space play in RM. It also discusses the marketing and customer conflicts that arise from the application of various RM approaches. The monograph concludes with a summary and recommendations for future research.