Suzanne Wong Scollon

In today's global business environment it is necessary to communicate successfully across cultural boundaries of languages, styles, and values. Professional Communication in International Settings provides a practical way to help individuals deal with a variety of cultural practices by systematically developing their own capacity to learn culturally appropriate behaviors and actions. Proposes a new approach to intercultural communication. Includes training material that illustrates how to effectively develop intercultural communication. Represents the outcome of thirty years of consultation experience as well as six years of research in Hong Kong, Finland, and Beijing.

This newly revised edition is both a lively introduction and practical guide to the main concepts and challenges of intercultural communication. Grounded in interactional sociolinguistics and discourse analysis, this work integrates theoretical principles and methodological advice, presenting students, researchers, and practitioners with a comprehensive and unified resource. Features new original theory, expanded treatment of generations, gender and corporate and professional discourseOffers improved organization and added features for student and classroom use, including advice on research projects, questions for discussion, and references at the end of each chapterExtensively revised with newly added material on computer mediated communication, sexuality and globalization

This newly revised volume is both a lively introduction and practical guide to the main concepts and problems of intercultural communication. Viewed from within the framework of interactive sociolinguistics associated with Tannen, Gumperz, and others, the authors focus in particular on the discourse of westerners and of Asians, the discourse of men and women, corporate discourse and the discourse of professional organizations, and intergenerational discourse. Views intercultural communication from within the framework of interactive sociolinguistics, with an emphasis on discourse analysis Numerous examples demonstrate the relationship between culture and communication Outlines the methodology of ethnography, and shows how it is used for new research in intercultural communication Illustrates the value of ethnographic research for conducting training and consultation programs.