Thomas Saine

In 2018 we co-authored The Seller's Challenge: How Top Performers Master 10 Deal Killing Obstacles in B2B Sales. Our motive in writing that book was to provide sellers a "field manual" for assembling both tactics and strategies that address these specific deal killers This book, Buyer Centered Selling: How Modern Sellers Engage and Collaborate with Buyers, combines "seller's challenges" with "buyer's dilemmas." Without the collaborative efforts of both seller and buyer, many buying processes are doomed by lethargy, fear and eroding internal support from the buying community. Buyer-Centered Selling provides sellers strategies and tactics that help the buyer address eleven dilemmas likely to slow and obstruct the buying process. The reader will discover quickly that buying and selling are inextricably connected in their focus on helping the customer buy. Buyer-Centered Selling focuses on: How buying and selling are changing, the emergence of the "digital native" and why sellers should consider a different approach to engaging the buyer. How to map a buying process and align buying and selling activities that expedite a decision. How an effective sales discovery process can bring buyer and seller together through a shared focus on problems, implications, and solutions. Four behavioral styles and how buyer-centered sellers can adjust and adapt to how the customer wishes to receive and process information. How sellers can craft a communication plan to differentiate their product and themselves. How stalled opportunities may be "jewels" that require a little nurturing and encouragement to become a vital addition to your pipeline or funnel. How a buyer's perception of risk and their fear of failure can influence decision making. How dormant leads and inactive accounts may represent excellent prospecting targets. How research can help unlock an executive's mindset, enrich sales calls, and become the "ideal seller." How cross-selling can be a boon to our selling effort, including myths, obstacles, and best approaches to expanding the seller's footprint in a target organization. Valuable tactics for finalizing a deal, including the core elements to a close, barriers to closing a deal, and secrets for managing a successful close. Buyer-Centered Selling represents the best practice in winning sales today. This is more than a just a book. It's a field training manual that outlines step-by-step what you need to do today to work more effectively with buyers. This book is written for frontline sellers, sales managers, learning and development directors, sales enablement executives, account managers, marketing professionals and CEOs. SPECIAL BONUSES With this book you will get access to a myriad of complimentary online resources including: The Buyer-Centered Selling Workbook and a Concept Card on most of the chapters. These cards provide a quick overview of the chapter and they highlight key takeaways. Sellers can use these Concept Card as a quick reference or to refresh the concepts. Scroll up and Purchase Buyer-Centered Selling right now.

The Seller's Challenge: How Top Performers Master Deal-Killing Obstacles in B2B Sales There is a common question that troubles all sellers at points in their career: "So what do I do now?" It may be uttered out of fear or confusion but it's that moment of paralysis where they realize they are about to lose an opportunity that they had invested much time to win. The Seller's Challenge is a "tactical field manual" that taps current research, best practices and real-life examples to help sellers craft action plans that optimize productivity and drive success. It's all about what top-performing sellers do - how they research, plan and implement activities that maximize their chances of winning. Each chapter is designed to be read on its own. Readers can read the entire book or just pick the chapters that interest them the most. If you look carefully and closely there are caution signs that will guide the seller toward the best course of action. The Seller's Challenge focuses on: o Helping the seller "map" the role of each stakeholder, what matters to each buyer, each stakeholder's sense of urgency and which solution they support. o The fundamentals of executing conversations that are buyer-centered including how to research and prepare, how to craft a focused opening, research blind spots, share relevant insights, and plan an "advance." o Preparing sellers to handle one of the most perplexing and complicated challenges: selling to resistant buyers by sharing insight to alter the buyer's perspective on the deal and when and how provocation can aid the seller. o Understanding when and how sale calls fail and three vital skills used by top performers to elevate their calls. o Helping sellers engage and collaborate with gatekeepers, develop the right mindset and determine whether the gatekeeper is a protector, regulator or imitator. o How to combine cognitive and emotional elements to optimize the seller's position in contrast to the Status Quo. Often buyers view change as risk-laden while the Status Quo appears to be risk-free. o Helping sellers learn how to gauge the "investment worthiness" of an RFP, identify caution signs, discover when to break the rules and how to develop a plan to win the "beauty contest." o What a seller must know and do to sell effectively to committees with as few as five or as many as twenty stakeholders, how to deploy a sales team, and the elements of a winning sales presentation. o Developing a strong working relationship with Procurement by understanding the fundamentals of how they evaluate suppliers and identify actions that sellers can take to improve their position as the preferred supplier. o Preparing the seller to negotiate price demands by understanding the buyer's mindset about price, anticipate price challenges, and choose wise countermoves that protect both profit and commission. Over the course of ten chapters, we share the harsh realities, myths, data, best practices, game-changing approaches and guerrilla tactics that will elevate a seller's prospects of winning good business. The book includes many addendums in the form of checklists and worksheets that simplify the content. Come join our community of sellers. Become a voice for the selling profession. Tom Williams Tom Saine