Tim Knight

This is the story of Gallipoli in World War I, as seen through the eyes of several participants. Characters include Australians, Turks, English and Germans, in roles of a press correspondent, an ambassador, infantry privates, army and navy officers, a politician and a spy. Gallipoli Soup is history written to read like a novel, not traditional historical fiction. It is written to tell it like it was and why it happened. The reader will experience the horrors of the battlefield as well as gaining insights into why the campaign was initiated and why it played out in the way that it did through to the final evacuation. The Gallipoli battlefield was not a simple fight of good versus evil, but a conflict of more complex origins in which everyone was on the side of righteousness.

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.

Discover how the world's best brands create outstanding customer experience, engaged teams and market-beating growth with this practical guide, providing a model that will help any organization deliver effective and seamless customer engagement. Customer experience (CX) has been a phrase in business lexicon for over 30 years. Seen by many as the last battleground, where winners will gain competitive advantage and increased market share, there is not a company in the world that is not in some way focused on the quality of the experience they deliver. However, for many businesses, CX is neither a strategic discipline, consistently applied, nor is it a well-trodden path. It's not easy to deliver exceptional customer experience, again and again, and it becomes difficult to have a CX strategy that provides tangible and measurable results. Customer Experience Excellence provides a route map to CX success. Drawing on a vast body of research collated and curated by the global consulting group KPMG, this book shows how the world's most elite organizations have made excellence a habit, by creating authentic, human connections at scale. Whether dealing with external consumers or internal colleagues, learn how to become an enlightened and agile business and 'think customer' at every single touch point.

Before the financial crisis began, a community of traders was created which used charts, economic cycles, and political discourse to shape their investment decisions. This unique gathering place was named the Slope of Hope, coined after the maxim "markets climb a wall of worry and slide down a slope of hope". Over the course of a dozen years, Tim Knight wrote over 20,000 posts on Slope, and he has gathered up what he considers the best and most illuminating of these in Silicon Valley Babble On. Topics covered include startups and culture in the valley, the effects of the bubble and its aftermath, his own experiences building and selling high-tech businesses, lessons from the fast-paced world of equity trading, and life lessons drawn from personal experience. Silicon Valley Babble On is an entertaining and illuminating book which is as enjoyable to read from start to finish as it is to open to a random page and peruse whatever essay you stumble upon. In the first portion of the book alone, some of the questions considered include: + Is intellect the new weapon of choice? + What company raised a billion bucks and got nothing for it except a federal indictment? + What do the words "color' and "clinkle" have to do with one another? + How many successful companies have launched from The Startup Castle? + Why do Palo Alto high school students jump in front of trains so frequently? + Where do Silicon Valley parents send their kids instead of normal summer camps? + How did Marissa Mayer score a quarter billion bucks while bungling Yahoo? + What co-founders pocketed $6 million in investor cash and got away with it? + Was Tim's friend Kurt murdered in a Satanic ritual? + How did Tim get into the financial data business by way of a convicted speed dealer? + What predictions did Tim make in 1983 about computing today, and how did they do? + Why would anyone pay cash for the privilege of sitting in a downtown coffee shop? + Why is Las Vegas my least favorite place in the universe? + What is China's Social Credit Score all about, and what will it mean to me later? + Why did Palo Alto suddenly decide to rename its schools? + What is going to be the most meaningful technological shift in the next twenty years? + Will the concept of Universal Basic Income save or ruin us? Countless other topics are surveilled, from the banal to the ethereal. It's a special book, and it could mean more to you than you might guess.

Established over a century ago, Fauna & Flora International (FFI) was the world’s first international conservation organisation. The pioneering work of its founders in Africa led to the creation of numerous protected areas, including Kruger and Serengeti National Parks. For the first time, the story of FFI’s history is told in its entirety. Throughout its history, FFI has repeatedly broken new ground. It is renowned for its innovative, landmark programmes, many of which have come to be regarded as classic examples of conservation practice: the eleventh-hour rescue of the Arabian oryx in 1962; the multifaceted Mountain Gorilla Project launched in 1978; Tunnels for Toads in 1987, one of countless campaigns on behalf of the UK’s neglected amphibians, reptiles and bats; a 1994 botanical initiative in Turkey that anticipated the Important Plant Area concept; and, in 2000, the first programme to put biodiversity firmly on the agenda of blue-chip companies. It has been instrumental in creating much of today’s global conservation infrastructure, including such well-known institutions as IUCN – The World Conservation Union, the Worldwide Fund for Nature, CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora) and TRAFFIC, the wildlife trade monitoring network. To this day, FFI continues to blaze a trail for others to follow, and this beautifully illustrated volume showcases its illustrious history. With a Foreword by Sir David Attenborough, FFI’s Vice-President, the book is filled with stunning photography throughout, making it the perfect gift for nature and wildlife enthusiasts.