A. John Pendlebury

The Ten Keys to Successful Change Management John Pendlebury, Benoît Grouard and Francis Meston Today's organisations need to be able to anticipate change and adapt and transform continuously and rapidly to stay ahead of the curve. Change management is a difficult art. Those responsible for it are faced with extremely complex phenomena against which traditional management methods and models are virtually useless. The objectives of this book are twofold: to describe the dynamics of change, its causes, its pitfalls and the criteria for success in a way which will help senior managers to drive their business forwards and achieve change more quickly. to present a practical way of managing change in the form of ten specific keys which unlock tools and techniques drawn from the author's extensive experience. The operational methods and dynamic vision of the change management process set out in this book makes it invaluable to any organisation embarking upon or embracing change. "Before you decide you've heard all you want about the subject of change, I recommend that you read The Ten Keys to Successful Change Management. This book can help you cope with today's frenetic pace by giving you ten practical and memorable steps for managing change. The author's systematic approach is refreshing and insightful." Les Alberthal, Chairman and Chief Executive Officer EDS Corporation

Business Process Reengineering BreakPoint Strategies for MarketDominance Business Process Reengineering shows you how to take thevital next step to attain market dominance and become a worldleader * A team of internationally recognized Coopers & Lybrandmanufacturing consultants explain why they believe the businessworld needs to move beyond continuous improvement and TQM conceptsto Business Process Reengineering (BPR). * BPR involves a dramatic redesign of business processes,organization structures and use of technology, to achieve"breakthroughs" in business competitiveness. * The book is based on the authors experience of extensiveinternational work with leading corporations including AT&T,Asea Brown Boveri (ABB), Allied-Signal, and Coca-Cola &Schweppes (CC&SB). * Focusing on the effectiveness of BPR, the book shows howcompanies can streamline operations, and inevitably cut costs, onthe way to creating process excellence in all key aspects of theorganization. Reengineering goes beyond continuous improvement "Continuousimprovement is exactly the right idea if you are the world leaderit is probably a disastrous idea if you are far behind in the worldstandard we need rapid, quantum-leap improvement. We cannot besatisfied to lay out a plan that will move us towards the existingworld standard over some protracted period of time if we acceptsuch a plan; we will never be the world leader." Paul O Neill,Chairman ALCOA

Business Process Reengineering BreakPoint Strategies for Market Dominance Business Process Reengineering shows you how to take the vital next step to attain market dominance and become a world leader—*A team of internationally recognized Coopers & Lybrand manufacturing consultants explain why they believe the business world needs to move beyond continuous improvement and TQM concepts to Business Process Reengineering (BPR).*BPR involves a dramatic redesign of business processes, organization structures and use of technology, to achieve "breakthroughs" in business competitiveness.*The book is based on the authors’ experience of extensive international work with leading corporations—including AT&T, Asea Brown Boveri (ABB), Allied-Signal, and Coca-Cola & Schweppes (CC&SB).*Focusing on the effectiveness of BPR, the book shows how companies can streamline operations, and inevitably cut costs, on the way to creating process excellence in all key aspects of the organization. Reengineering goes beyond continuous improvement— "Continuous improvement is exactly the right idea if you are the world leader … it is probably a disastrous idea if you are far behind in the world standard … we need rapid, quantum-leap improvement. We cannot be satisfied to lay out a plan that will move us towards the existing world standard over some protracted period of time … if we accept such a plan; we will never be the world leader." Paul O’Neill, Chairman ALCOA