Bruce Patton

OT IZDATELJa Kak povlijat na povedenie nachalnika, esli on pridiraetsja k vam po melocham? Kak pogovorit s muzhem ob okhladevshikh otnoshenijakh? Kak objasnit rebenku, chto pokupka novogo kompjutera otkladyvaetsja na neopredelennyj srok? My pytaemsja izbezhat neudobnykh razgovorov i dazhe khvalim sebja za stojkost. No my terjaem bolshe, esli molchim i terpim. Eta kniga, osnovannaja na 15-letnem issledovanii v Garvarde, pomozhet vam plodotvorno obschatsja s raznymi ljudmi v raznykh situatsijakh. Ona nauchit vas:? sosredotachivatsja na tom, chto vy slyshite, a ne na tom, chto govorite;? smotret na situatsiju s raznykh storon i zanimat pozitsiju "i", a ne "ili";? blokirovat napadki i ukhischrenija sobesednika;? kontrolirovat emotsii vo vremja slozhnogo razgovora;? iskrenne slushat, projavljat empatiju i nakonets perestat otkladyvat razgovory na potom! OB AVTORAKh Duglas Stoun, Brjus Patton i Shejla Khin prepodajut v Garvardskoj shkole prava i Garvardskom peregovornom proekte. Oni byli konsultantami biznesmenov, pravitelstv, organizatsij, soobschestv i otdelnykh lits po vsemu miru, a takzhe pisali o peregovorakh i obschenii v razlichnykh izdanijakh, ot New York Times do zhurnala Parents. Stoun i Khin javljajutsja avtorami knigi "Spasibo za obratnuju svjaz". Kniga takzhe vykhodit pod nazvaniem "Neudobnye razgovory. Kak obschatsja na nevynosimo trudnye temy". OTZYVY "Neverojatno jasnye primery i tochnye sovety, kakikh my nikogda ne videli ranshe". - Dallas Morning News "Edinstvennye ljudi, kotorym ne nuzhno chitat "Neudobnye razgovory", - eto te, kto nikogda i ni pri kakikh obstojatelstvakh ne rabotaet s drugimi ljudmi". - Piter M. Senge, avtor bestsellera "Pjataja distsiplina""O primenenii emotsionalnogo intellekta v samye trudnye momenty zhizni". - Deniel Goulman, avtor bestsellera "Emotsionalnyj intellekt na rabote" TSITATY * Chem bolshe vy izbavljaete cheloveka ot neobkhodimosti zaschischatsja, tem legche emu stanovitsja vosprinimat vashi slova i razmyshljat o slozh

Kak povlijat na povedenie nachalnika, esli on pridiraetsja k vam po melocham? Kak pogovorit s muzhem ob okhladevshikh otnoshenijakh? Kak objasnit rebenku, chto pokupka novogo kompjutera otkladyvaetsja na neopredelennyj srok? My pytaemsja izbezhat neudobnykh razgovorov i dazhe khvalim sebja za stojkost. No my terjaem bolshe, esli molchim i terpim. Eta kniga, osnovannaja na 15-letnem issledovanii v Garvarde, pomozhet vam plodotvorno obschatsja s raznymi ljudmi v raznykh situatsijakh. Ona nauchit vas:- sosredotachivatsja na tom, chto vy slyshite, a ne na tom, chto govorite;- smotret na situatsiju s raznykh storon i zanimat pozitsiju "i", a ne "ili";- blokirovat napadki i ukhischrenija sobesednika;- iskrenne slushat, projavljat empatiju i nakonets perestat otkladyvat neudobnye razgovory na potom! Ob avtorakhDuglas Stoun, Brjus Patton i Shejla Khin prepodajut v Garvardskoj shkole prava i Garvardskom peregovornom proekte. Oni byli konsultantami biznesmenov, pravitelstv, organizatsij, soobschestv i otdelnykh lits po vsemu miru, a takzhe pisali o peregovorakh i obschenii v razlichnykh izdanijakh, ot New York Times do zhurnala Parents. Stoun i Khin javljajutsja avtorami knigi "Spasibo za obratnuju svjaz". Otzyvy"Neverojatno jasnye primery i tochnye sovety, kakikh my nikogda ne videli ranshe". - Dallas Morning News"Edinstvennye ljudi, kotorym ne nuzhno chitat "Neudobnye razgovory", - eto te, kto nikogda i ni pri kakikh obstojatelstvakh ne rabotaet s drugimi ljudmi". - Piter M. Senge, avtor bestsellera "Pjataja distsiplina""O primenenii emotsionalnogo intellekta v samye trudnye momenty zhizni". - Deniel Goulman, avtor bestsellera "Emotsionalnyj intellekt na rabote"Tsitaty- Chem bolshe vy izbavljaete cheloveka ot neobkhodimosti zaschischatsja, tem legche emu stanovitsja vosprinimat vashi slova i razmyshljat o slozhnosti svoej motivatsii.- Odna iz rasprostranennykh oshibok myshlenija zakljuchaetsja v tom, chtoby tselikom vozlozhit vinu na odnu iz storon - libo na sebja, libo (chto sluchaetsja esche chasche) na drugogo.- Kogda vy nachinaete zabotitsja o chuzhikh chuvstvakh v uscherb svoim, vy uchite okruzhajuschikh ignorirovat vashi chuvstva.- Vera v suschestvovanie chetkikh vremennykh ramok dlja togo, chtoby chto-to perezhit, - eto vsego lish ocherednoj sposob zagnat sebja v ugol.- Prostoj sovet o tom, kak obraschatsja s prosbami, zvuchit tak: ne delajte iz nee trebovanie. Perevodchik: Naumova V. S.

From the Harvard Negotiation Project--which brought you the megabestseller GETTING TO YES--this practical guide will help you handle your most difficult conversations with confidence and skillWhether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: - Decipher the underlying structure and challenge of every difficult conversation - Raise tough issues without triggering defensiveness - Manage strong emotions--yours and theirs - Keep your balance no matter how the other person responds - Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world--and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.

OT IZDATELJa Kak povlijat na povedenie nachalnika, esli on pridiraetsja k vam po melocham? Kak pogovorit s muzhem ob okhladevshikh otnoshenijakh? Kak objasnit rebenku, chto pokupka novogo kompjutera otkladyvaetsja na neopredelennyj srok? My pytaemsja izbezhat neudobnykh razgovorov i dazhe khvalim sebja za stojkost. No my terjaem bolshe, esli molchim i terpim. Eta kniga, osnovannaja na 15-letnem issledovanii v Garvarde, pomozhet vam plodotvorno obschatsja s raznymi ljudmi v raznykh situatsijakh. Ona nauchit vas:? sosredotachivatsja na tom, chto vy slyshite, a ne na tom, chto govorite;? smotret na situatsiju s raznykh storon i zanimat pozitsiju "i", a ne "ili";? blokirovat napadki i ukhischrenija sobesednika;? kontrolirovat emotsii vo vremja slozhnogo razgovora;? iskrenne slushat, projavljat empatiju i nakonets perestat otkladyvat razgovory na potom! OB AVTORAKh Duglas Stoun, Brjus Patton i Shejla Khin prepodajut v Garvardskoj shkole prava i Garvardskom peregovornom proekte. Oni byli konsultantami biznesmenov, pravitelstv, organizatsij, soobschestv i otdelnykh lits po vsemu miru, a takzhe pisali o peregovorakh i obschenii v razlichnykh izdanijakh, ot New York Times do zhurnala Parents. Stoun i Khin javljajutsja avtorami knigi "Spasibo za obratnuju svjaz". Kniga takzhe vykhodit pod nazvaniem "Neudobnye razgovory. Kak obschatsja na nevynosimo trudnye temy". OTZYVY "Neverojatno jasnye primery i tochnye sovety, kakikh my nikogda ne videli ranshe". - Dallas Morning News "Edinstvennye ljudi, kotorym ne nuzhno chitat "Neudobnye razgovory", - eto te, kto nikogda i ni pri kakikh obstojatelstvakh ne rabotaet s drugimi ljudmi". - Piter M. Senge, avtor bestsellera "Pjataja distsiplina""O primenenii emotsionalnogo intellekta v samye trudnye momenty zhizni". - Deniel Goulman, avtor bestsellera "Emotsionalnyj intellekt na rabote" TSITATY * Chem bolshe vy izbavljaete cheloveka ot neobkhodimosti zaschischatsja, tem legche emu stanovitsja vosprinimat vashi slova i razmyshljat o slozhnosti svoej motivatsii. * O

Lär dig hemligheten bakom framgångsrika förhandlingar! Förhandling är en ofrånkomlig del av vardagen, både privat och i arbetslivet. Vi har därför alla glädje av att bli bättre förhandlare. Vägen till Ja ger en beprövad steg för steg-metod för att uppnå ömsesidigt tillfredställande överenskommelser i varje typ av förhandling. Metoden, som kallas principstyrd förhandling, har utvecklats inom ramen för Harvard Negotiation Project, ett samarbete mellan forskare på Harvard University, MIT och Tufts University. Sedan Vägen till Ja ursprungligen gavs ut för mer än 30 år sedan har den hjälpt miljontals människor att förhandla på ett bättre sätt. Boken är en modern klassiker och en av de mest populära managementböckerna någonsin. I denna nya upplaga har innehållet aktualiserats samt kompletterats med nya exempel och idéer. Sagt om boken"Ingen annan bok har fått sådant genomslag på sättet att förhandla (som DENNA BOK)" NATIONAL INSTITUTE FOR DISPUTE RESOLUTION FORUM." Vägen till Ja är kraftfull, skarp, övertygande. Inte en massa tricks utan ett helhetsgrepp. Kanske den mest användbara boken du kommer att läsa!" ELLIOT RICHARDSON." Att förhandla är en konst. Denna bok vill visa hur de flesta konflikter kan omvandlas till godtagbara uppgörelser för båda parter och menar att bara mycket få konflikter är omöjliga att lösa. Boken tar upp alla möjliga vägar, knep inkluderade, att lösa en konflikt, liten som stor, och redovisar noga fallgropar och hinder. Exemplen är många, såväl från avgörande internationella förhandlingar (ex. Camp Davis-avtalet) till vardagliga uppgörelser som skilsmässor, hyrestvister och liknande. Bokens amerikanska ursprung visar sig framförallt i valet av exempel, men dess innehåll är generellt användbart baserat på parternas intressen, ståndpunkter och en stor dos psykologi. Grundbudskapet är: fokusera på fakta för att förmå motparten att säga ”Ja”. Slutkapitlet är en sammanfattning, för en tveksam läsare kan det vara ingången till att läsa hela den ganska ordrika men lättlästa texten. [...]" Uno Nilsson, lektör, BTJ-häftet nr 18, 2015. Om författarnaFörfattarna har alla varit verksamma vid Harvard Law School och grundade tillsammans Harvard Negotiation Project (1979). De har skrivit flera andra böcker samt verkat som experter inom bland annat konfliktlösning.

The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

INTERNATIONAL BESTSELLER - Learn the secret to successful negotiation with this proven, step-by-step strategy--now updated and revised. "The authors have packed a lot of commonsensical observation and advice into a concise, clearly written little book."--Bloomberg Businessweek One of the key business texts of the modern era, Getting to Yes has helped millions of people learn a better way to negotiate. Based on the work of the Harvard Negotiation Project, a group that deals with all levels of negotiation and conflict resolution, it offers readers a straightforward, universally applicable method for reaching mutually satisfying agreements--at home, in business, and with people in any situation. Read Getting to Yes to learn, step-by-step, how to - disentangle the people from the problem- focus on interests, not positions- work together to find creative and fair options- negotiate successfully with anybody at any level

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.