Dexter Dunphy

Community Pharmacy: Strategic Change Management covers the essential trends and issues in successful pharmacy management, for today and the future. In alignment with industry-wide change, the pharmacist will need to re-orient their business from a product to a service orientation. This book will help community pharmacists and pharmacy owners adapt to an increasingly competitive and challenging retail environment by providing them with industry specific tools for change. Key features include: • authentic pharmacy case studies integrated for specific application to the business environment; • development by world leading authorities, utilising the latest research; • concepts such as pharmacist on the floor and patient focus are introduced in an accessible manner; • balanced coverage with theoretical insights and a practical focus. The book is highly suitable for pharmacy students, providing the knowledge and skills for best practice in community pharmacy. The Pharmacy Change Readiness Wheel is just one of the unique industry models developed for readers to help them understand, instigate and implement an effective change program.

'How do organisations chart a path of change to help them thrive-not merely survive-in the fast moving twenty-first century economy?' This is the central question posed and answered in Beyond the Boundaries, an insightful, groundbreaking book on strategic change management by leading authors in the field, Doug Stace and Dexter Dunphy. The striking feature of the twenty-first century business environment is the phenomenon of 'new adventurers'-organisations and people bold enough to chart new territory, transform current industries, or create totally new industries. This book looks at how change can be charted and led as an energising, productive force at a time when organisations in every sector of the economy, new and old, must reshape to stay ahead of the game-change is the steady state. In this thoroughly updated new edition, the authors explore the new factors of success: speed, flexibility and dexterity in the middle of what is not only an economic revolution, but a social revolution as well. Beyond the Boundaries provides practical frameworks to map your organisation's path of change-drawn from the authors' extensive organisational research-and examines the conditions under which a change in strategy will be effective in one organisation, but not in another. This comprehensive, pivotal book covers: the dilemmas of change an organisational renaissance choosing the strategy and structures translating business strategy into action taking charge of change the new flexible work order; and choosing change intervention tools. The book is liberally illustrated with case examples from Australian and global enterprises. It is an essential guide for those who lead, manage and participate in the revolution sweeping our organisations.