Jean Harvey

Different types of organizations provide services that require multiple, complex services to produce results. Oftentimes, those complex services morph into a maze of system processes that crisscross, impeding the smooth operation of processes and value creation. So how can you manage multiple services efficiently and effectively? This book outlines the strategy and execution needed to meet your goals. Numerous examples, exercises, and tools are included to help explain and clarify. The revised fourth edition includes a new focus on the impact of artificial intelligence in complex services, as well as links to video clips and podcasts. Professionals, semi-professionals, and technical workers in all areas, from law to medicine, accounting to engineering, social work to architecture, will find this book an invaluable tool in achieving success.

This book is available as open access through the Bloomsbury Open Access programme and is available on www.bloomsburycollections.com. From neighborhood coalitions organizing against the building of a sport facility for professional sports teams subsidized by public funds, to global campaigns for equity for women in sport, to worldwide bans of apartheid regimes, sites and levels of protest, resistance and activism have been present throughout the history of sport. Contentious forms of collective actions are now ever more present in various forms at the local, the national and the global levels. Sport and Social Movements: From the Local to the Global is the first book-length treatment of the way social movements have intersected and continue to intersect with sport. It traces the history of various social movements associated with labour, women, peace, the environment and rights (civil, racial, disability and sexual), and their relationship to sport and sports mega-events such as the Olympic Games. Based on research conducted by a multinational team of authors that draws on theories of social movements and new social movements, the book includes a valuable chronology of social movements, illustrations of key episodes in the development of the relationships between sport and different social movements and an agenda for future research and scholarship. Written in a clear and comprehensive style it is suitable for all levels of higher education, researchers and the general reader who want to know more about the role that sport has played in the development of social movements and campaigns for social justice.

This book is available as open access through the Bloomsbury Open Access programme and is available on www.bloomsburycollections.com. From neighborhood coalitions organizing against the building of a sport facility for professional sports teams subsidized by public funds, to global campaigns for equity for women in sport, to worldwide bans of apartheid regimes, sites and levels of protest, resistance and activism have been present throughout the history of sport. Contentious forms of collective actions are now ever more present in various forms at the local, the national and the global levels. Sport and Social Movements: From the Local to the Global is the first book-length treatment of the way social movements have intersected and continue to intersect with sport. It traces the history of various social movements associated with labour, women, peace, the environment and rights (civil, racial, disability and sexual), and their relationship to sport and sports mega-events such as the Olympic Games. Based on research conducted by a multinational team of authors that draws on theories of social movements and new social movements, the book includes a valuable chronology of social movements, illustrations of key episodes in the development of the relationships between sport and different social movements and an agenda for future research and scholarship. Written in a clear and comprehensive style it is suitable for all levels of higher education, researchers and the general reader who want to know more about the role that sport has played in the development of social movements and campaigns for social justice.

Municipal image-building now promotes cities globally, and also to their own citizens. Image-building in Canadian Municipalities explores the decision making processes that determine how cities and towns choose to represent themselves. It also assesses the effectiveness of those processes and of the images themselves. Documenting how image-building policies vary across municipalities and provinces, contributors focus on the interaction between various levels of government and on the involvement and influence of business organizations, heritage associations, environmental groups, and other social forces. Delving into largely unexplored areas of research, with a particular interest in smaller towns and cities, authors show how municipal image-making is often used to advance other policy objectives, and thereby intersects with areas such as culture, economic development, tourism, and immigration. Image-building in Canadian Municipalities shows how municipalities of all sizes are conscious of their images. Thought-provoking and instructive, it provides lessons to policy makers and social interest groups about creating better public policies. Contributors include Caroline Andrew (University of Ottawa), John C. Lehr (University of Winnipeg), Judy Lynn Richards (University of Prince Edward Island), Cristine de Clercy (University of Western Ontario), Peter Ferguson (University of Western Ontario), and Karla Zubrycki International Institute for Sustainability, Winnipeg).

Municipal image-building now promotes cities globally, and also to their own citizens. Image-building in Canadian Municipalities explores the decision making processes that determine how cities and towns choose to represent themselves. It also assesses the effectiveness of those processes and of the images themselves. Documenting how image-building policies vary across municipalities and provinces, contributors focus on the interaction between various levels of government and on the involvement and influence of business organizations, heritage associations, environmental groups, and other social forces. Delving into largely unexplored areas of research, with a particular interest in smaller towns and cities, authors show how municipal image-making is often used to advance other policy objectives, and thereby intersects with areas such as culture, economic development, tourism, and immigration. Image-building in Canadian Municipalities shows how municipalities of all sizes are conscious of their images. Thought-provoking and instructive, it provides lessons to policy makers and social interest groups about creating better public policies. Contributors include Caroline Andrew (University of Ottawa), John C. Lehr (University of Winnipeg), Judy Lynn Richards (University of Prince Edward Island), Cristine de Clercy (University of Western Ontario), Peter Ferguson (University of Western Ontario), and Karla Zubrycki International Institute for Sustainability, Winnipeg).