Sheila Heen

OT IZDATELJa Kak povlijat na povedenie nachalnika, esli on pridiraetsja k vam po melocham? Kak pogovorit s muzhem ob okhladevshikh otnoshenijakh? Kak objasnit rebenku, chto pokupka novogo kompjutera otkladyvaetsja na neopredelennyj srok? My pytaemsja izbezhat neudobnykh razgovorov i dazhe khvalim sebja za stojkost. No my terjaem bolshe, esli molchim i terpim. Eta kniga, osnovannaja na 15-letnem issledovanii v Garvarde, pomozhet vam plodotvorno obschatsja s raznymi ljudmi v raznykh situatsijakh. Ona nauchit vas:? sosredotachivatsja na tom, chto vy slyshite, a ne na tom, chto govorite;? smotret na situatsiju s raznykh storon i zanimat pozitsiju "i", a ne "ili";? blokirovat napadki i ukhischrenija sobesednika;? kontrolirovat emotsii vo vremja slozhnogo razgovora;? iskrenne slushat, projavljat empatiju i nakonets perestat otkladyvat razgovory na potom! OB AVTORAKh Duglas Stoun, Brjus Patton i Shejla Khin prepodajut v Garvardskoj shkole prava i Garvardskom peregovornom proekte. Oni byli konsultantami biznesmenov, pravitelstv, organizatsij, soobschestv i otdelnykh lits po vsemu miru, a takzhe pisali o peregovorakh i obschenii v razlichnykh izdanijakh, ot New York Times do zhurnala Parents. Stoun i Khin javljajutsja avtorami knigi "Spasibo za obratnuju svjaz". Kniga takzhe vykhodit pod nazvaniem "Neudobnye razgovory. Kak obschatsja na nevynosimo trudnye temy". OTZYVY "Neverojatno jasnye primery i tochnye sovety, kakikh my nikogda ne videli ranshe". - Dallas Morning News "Edinstvennye ljudi, kotorym ne nuzhno chitat "Neudobnye razgovory", - eto te, kto nikogda i ni pri kakikh obstojatelstvakh ne rabotaet s drugimi ljudmi". - Piter M. Senge, avtor bestsellera "Pjataja distsiplina""O primenenii emotsionalnogo intellekta v samye trudnye momenty zhizni". - Deniel Goulman, avtor bestsellera "Emotsionalnyj intellekt na rabote" TSITATY * Chem bolshe vy izbavljaete cheloveka ot neobkhodimosti zaschischatsja, tem legche emu stanovitsja vosprinimat vashi slova i razmyshljat o slozh

Kak povlijat na povedenie nachalnika, esli on pridiraetsja k vam po melocham? Kak pogovorit s muzhem ob okhladevshikh otnoshenijakh? Kak objasnit rebenku, chto pokupka novogo kompjutera otkladyvaetsja na neopredelennyj srok? My pytaemsja izbezhat neudobnykh razgovorov i dazhe khvalim sebja za stojkost. No my terjaem bolshe, esli molchim i terpim. Eta kniga, osnovannaja na 15-letnem issledovanii v Garvarde, pomozhet vam plodotvorno obschatsja s raznymi ljudmi v raznykh situatsijakh. Ona nauchit vas:- sosredotachivatsja na tom, chto vy slyshite, a ne na tom, chto govorite;- smotret na situatsiju s raznykh storon i zanimat pozitsiju "i", a ne "ili";- blokirovat napadki i ukhischrenija sobesednika;- iskrenne slushat, projavljat empatiju i nakonets perestat otkladyvat neudobnye razgovory na potom! Ob avtorakhDuglas Stoun, Brjus Patton i Shejla Khin prepodajut v Garvardskoj shkole prava i Garvardskom peregovornom proekte. Oni byli konsultantami biznesmenov, pravitelstv, organizatsij, soobschestv i otdelnykh lits po vsemu miru, a takzhe pisali o peregovorakh i obschenii v razlichnykh izdanijakh, ot New York Times do zhurnala Parents. Stoun i Khin javljajutsja avtorami knigi "Spasibo za obratnuju svjaz". Otzyvy"Neverojatno jasnye primery i tochnye sovety, kakikh my nikogda ne videli ranshe". - Dallas Morning News"Edinstvennye ljudi, kotorym ne nuzhno chitat "Neudobnye razgovory", - eto te, kto nikogda i ni pri kakikh obstojatelstvakh ne rabotaet s drugimi ljudmi". - Piter M. Senge, avtor bestsellera "Pjataja distsiplina""O primenenii emotsionalnogo intellekta v samye trudnye momenty zhizni". - Deniel Goulman, avtor bestsellera "Emotsionalnyj intellekt na rabote"Tsitaty- Chem bolshe vy izbavljaete cheloveka ot neobkhodimosti zaschischatsja, tem legche emu stanovitsja vosprinimat vashi slova i razmyshljat o slozhnosti svoej motivatsii.- Odna iz rasprostranennykh oshibok myshlenija zakljuchaetsja v tom, chtoby tselikom vozlozhit vinu na odnu iz storon - libo na sebja, libo (chto sluchaetsja esche chasche) na drugogo.- Kogda vy nachinaete zabotitsja o chuzhikh chuvstvakh v uscherb svoim, vy uchite okruzhajuschikh ignorirovat vashi chuvstva.- Vera v suschestvovanie chetkikh vremennykh ramok dlja togo, chtoby chto-to perezhit, - eto vsego lish ocherednoj sposob zagnat sebja v ugol.- Prostoj sovet o tom, kak obraschatsja s prosbami, zvuchit tak: ne delajte iz nee trebovanie. Perevodchik: Naumova V. S.

From the Harvard Negotiation Project--which brought you the megabestseller GETTING TO YES--this practical guide will help you handle your most difficult conversations with confidence and skillWhether dealing with an underperforming employee or a challenging colleague, disagreeing with your spouse about money or child-rearing, negotiating with a client, or simply saying "No," "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. No matter how competent we are, we all have conversations that cause anxiety and frustration. This book can help. Based on almost thirty years of research, Difficult Conversations walks you through a step-by-step approach for how to have your toughest conversations with less stress and more success. You'll learn how to: - Decipher the underlying structure and challenge of every difficult conversation - Raise tough issues without triggering defensiveness - Manage strong emotions--yours and theirs - Keep your balance no matter how the other person responds - Get to the heart of the matter in ways that promote learning and build relationships Filled with examples from everyday life, this third edition is thoroughly updated and addresses issues such as race, culture, gender, power, social media, and communicating via technology as we talk to one another across the world--and across worldviews. With constructive communication an ever more critical need in personal, professional, and public life, Difficult Conversations is a classic you will turn to again and again for powerful, practical advice.

OT IZDATELJa Kak povlijat na povedenie nachalnika, esli on pridiraetsja k vam po melocham? Kak pogovorit s muzhem ob okhladevshikh otnoshenijakh? Kak objasnit rebenku, chto pokupka novogo kompjutera otkladyvaetsja na neopredelennyj srok? My pytaemsja izbezhat neudobnykh razgovorov i dazhe khvalim sebja za stojkost. No my terjaem bolshe, esli molchim i terpim. Eta kniga, osnovannaja na 15-letnem issledovanii v Garvarde, pomozhet vam plodotvorno obschatsja s raznymi ljudmi v raznykh situatsijakh. Ona nauchit vas:? sosredotachivatsja na tom, chto vy slyshite, a ne na tom, chto govorite;? smotret na situatsiju s raznykh storon i zanimat pozitsiju "i", a ne "ili";? blokirovat napadki i ukhischrenija sobesednika;? kontrolirovat emotsii vo vremja slozhnogo razgovora;? iskrenne slushat, projavljat empatiju i nakonets perestat otkladyvat razgovory na potom! OB AVTORAKh Duglas Stoun, Brjus Patton i Shejla Khin prepodajut v Garvardskoj shkole prava i Garvardskom peregovornom proekte. Oni byli konsultantami biznesmenov, pravitelstv, organizatsij, soobschestv i otdelnykh lits po vsemu miru, a takzhe pisali o peregovorakh i obschenii v razlichnykh izdanijakh, ot New York Times do zhurnala Parents. Stoun i Khin javljajutsja avtorami knigi "Spasibo za obratnuju svjaz". Kniga takzhe vykhodit pod nazvaniem "Neudobnye razgovory. Kak obschatsja na nevynosimo trudnye temy". OTZYVY "Neverojatno jasnye primery i tochnye sovety, kakikh my nikogda ne videli ranshe". - Dallas Morning News "Edinstvennye ljudi, kotorym ne nuzhno chitat "Neudobnye razgovory", - eto te, kto nikogda i ni pri kakikh obstojatelstvakh ne rabotaet s drugimi ljudmi". - Piter M. Senge, avtor bestsellera "Pjataja distsiplina""O primenenii emotsionalnogo intellekta v samye trudnye momenty zhizni". - Deniel Goulman, avtor bestsellera "Emotsionalnyj intellekt na rabote" TSITATY * Chem bolshe vy izbavljaete cheloveka ot neobkhodimosti zaschischatsja, tem legche emu stanovitsja vosprinimat vashi slova i razmyshljat o slozhnosti svoej motivatsii. * O

Nikto ne ljubit kritiku. V bolshinstve sluchaev ona boleznenna, nezavisimo ot togo, byla li skazana so zlym umyslom ili net. Dazhe nejtralnye slova mogut ostavit neprijatnyj osadok, esli my ne umeem pravilno reagirovat na zamechanija v svoj adres. Da, my khotim uchitsja i rasti, no v to zhe vremja trebuem, chtoby nas prinimali takimi, kakie my est. Spasibo za obratnuju svjaz - pervaja kniga, kotoraja pomozhet nauchitsja otdeljat konstruktivnuju kritiku ot subektivnykh otsenok. Blagodarja prostoj strukture i effektivnym praktikam, vy obretete uverennost v sebe, perestanete agressivno reagirovat na zamechanija v svoj adres i smozhete izvlekat iz nikh polzu. Vy pojmete, kakoj vid obratnoj svjazi ot vas zhdet drugoj chelovek, chto sdelaet ljuboe obschenie gorazdo effektivnee i prijatnee. Uznaete, kak stat luchshe s pomoschju negativnoj obratnoj svjazi, pochemu ljudi vidjat nedostatki, kotorykh ne vidim my, i kakie 4 navyka sdelajut vas masterom obschenija. Avtory knigi - Duglas Stoun i Shejla Khin - prepodavateli prava v Garvardskoj juridicheskoj shkole i souchrediteli kompanii Triad Consulting. Sredi ikh klientov: Belyj dom, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever i mnogie drugie.

It seems counterintuitive: conflict can be a blessing. But Catholic theologian and conflict mediator Ann M. Garrido identifies conflict as a fruitful exchange that arises from living and working together in the diverse world God created. Garrido, author of the bestselling Redeeming Administration, offers twelve practical habits for responding to conflict. In Redeeming Conflict, Ann Garrido explains that conversion comes through conversation, that there is a difference between "the truth" and "my truth," and that you should be curious and practice "Pentecost listening"-or empathetic listening-even if you think something is way off base. Garrido will help Christian leaders discover how to speak directly with colleagues about tensions and about how to get to know themselves well enough to keep from becoming defensive in the face of negative feedback. She uses saintly examples to illustrate her points, calling upon stories of St. Francis and a Muslim sultan, Leo the Great, Archbishop Oscar Romero, and Our Lady, Undoer of Knots. Garrido also offers sample exercises and tools to work through conflict within an organisation and provides self-assessment questions and a prayer at the end of each chapter to help apply it to your personal and professional life.

The authors of the classic Difficult Conversations teach you how to take criticism productively in Thanks for the Feedback. We get feedback every day of our lives, from friends and family, colleagues, customers, and bosses, teachers, doctors, and strangers. We're assessed, coached, and criticized about our performance, personalities and appearance. We know that feedback is essential for professional development and healthy relationships - but we dread it and even dismiss it. That's because while want to learn and grow, we also want to be accepted just as we are. Thanks for the Feedback is the first book to address this tension head on. In it, the world-renowned team behind the Harvard Negotiation Project offer a simple framework and powerful tools, showing us how to take on life's blizzard of comments and advice with curiosity and grace.'I'll admit it: Thanks for the Feedback made me uncomfortable. And that's one reason I liked it so much. With keen insight and lots of practical takeaways, it reveals why getting feedback is so hard - and then how we can do better' Daniel H. Pink, author of To Sell Is Human and Drive'Thanks for the Feedback is a road map to more self-awareness, greater learning, and richer relationships. A tour de force' Adam Grant, Wharton professor and author of Give and TakeDouglas Stone and Sheila Heen are Lecturers on Law at Harvard Law School and cofounders of Triad Consulting. Their clients include the White House, Citigroup, Honda, Johnson & Johnson, Time Warner, Unilever, and many others. They are co-authors of the international bestseller Difficult Conversations. Stone lives in Cambridge, MA. Heen lives with her husband and three children in a farmhouse north of Cambridge, MA.

The coauthors of the New York Times-bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen have spent the past fifteen years working with corporations, nonprofits, governments, and families to determine what helps us learn and what gets in our way. In Thanks for the Feedback, they explain why receiving feedback is so crucial yet so challenging, offering a simple framework and powerful tools to help us take on life's blizzard of offhand comments, annual evaluations, and unsolicited input with curiosity and grace. They blend the latest insights from neuroscience and psychology with practical, hard-headed advice. Thanks for the Feedback is destined to become a classic in the fields of leadership, organizational behavior, and education.

The 10th anniversary edition of the classic guide to handling life's toughest conversationsWhat is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:- The "what happened" conversation (what do we believe was said and done)- The "feelings" conversation (the emotional impact on everyone involved) - The "identity" conversation (what does this mean for everyone's opinion of themselves)Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive? Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.