Thomas Becker

Dans ma th se professionnelle intitul e "Satisfaction et fid lisation de la client le dans la distribution technique de produits m dicaux sur les march s nationaux B2B" pour la fili re Ing nieur commercial, responsable technique des ventes, j' tudie l'influence d cisive du service apr s-vente sur la satisfaction de la client le. Pour ce faire, j'ai d termin des niveaux de satisfaction client sp cifiques dans notre domaine en appliquant des m thodes prouv es telles que le Net Promoter Score (NPS) et le Customer Satisfaction Score (CSAT). Ces m thodes permettent d'obtenir un aper u d taill de la satisfaction de nos clients et de mesurer leur fid lit . En comparant les donn es recueillies avec les th ories existantes et les trait s scientifiques, j'ai pu acqu rir des connaissances solides. J'ai utilis ces connaissances pour d duire des mesures cibl es visant am liorer la satisfaction des clients et renforcer leur fid lit . Mon objectif tait de d velopper des strat gies pratiques et r alisables qui non seulement augmentent la satisfaction de nos clients, mais favorisent galement des relations commerciales long terme.

W mojej pracy magisterskiej "Satysfakcja i lojalnośc klienta w sprzedaży technicznej produkt w technologii medycznej na krajowych rynkach B2B" na kierunku Inżynier Sprzedaży, Kierownik Sprzedaży Technicznej, badam decydujący wplyw obslugi posprzedażnej na satysfakcję klienta. W tym celu określilem konkretne poziomy satysfakcji klient w w naszej dziedzinie, stosując sprawdzone metody, takie jak Net Promoter Score (NPS) i Customer Satisfaction Score (CSAT). Metody te umożliwiają uzyskanie szczeg lowego wglądu w satysfakcję naszych klient w i pomiar ich lojalności. Por wnując zebrane dane z istniejącymi teoriami i artykulami naukowymi, bylem w stanie uzyskac uzasadnione spostrzeżenia. Wykorzystalem te ustalenia do opracowania ukierunkowanych dzialań mających na celu poprawę satysfakcji klient w i wzmocnienie ich lojalności. Moim celem bylo opracowanie praktycznych i możliwych do zrealizowania strategii, kt re nie tylko zwiększą zadowolenie klient w, ale także będą promowac dlugoterminowe relacje biznesowe.

Nella mia tesi "Soddisfazione e fedelt del cliente nella vendita tecnica di prodotti di tecnologia medica nei mercati nazionali B2B" per il corso di laurea in Sales Engineer, Technical Sales Manager, ho analizzato l'influenza decisiva del servizio post-vendita sulla soddisfazione del cliente. A tal fine, ho determinato i livelli specifici di soddisfazione dei clienti nel nostro settore applicando metodi comprovati come il Net Promoter Score (NPS) e il Customer Satisfaction Score (CSAT). Questi metodi consentono di ottenere informazioni dettagliate sulla soddisfazione dei nostri clienti e di misurarne la fedelt . Confrontando i dati raccolti con le teorie e i documenti scientifici esistenti, sono riuscito a trarre spunti fondati. Ho utilizzato questi risultati per ricavare misure mirate per migliorare la soddisfazione dei clienti e rafforzarne la fedelt . Il mio obiettivo era sviluppare strategie pratiche e realizzabili che non solo aumentassero la soddisfazione dei clienti, ma promuovessero anche relazioni commerciali a lungo termine.

Na minha tese "Satisfa o e fideliza o do cliente na venda t cnica de produtos de tecnologia m dica em mercados nacionais B2B" para o programa de gradua o Engenheiro de Vendas, Diretor T cnico de Vendas, investigo a influ ncia decisiva do servi o p s-venda na satisfa o do cliente. Para tal, determinei n veis espec ficos de satisfa o dos clientes no nosso sector, aplicando m todos comprovados como o Net Promoter Score (NPS) e o Customer Satisfaction Score (CSAT). Estes m todos permitem obter informa es pormenorizadas sobre a satisfa o dos nossos clientes e medir a sua fidelidade. Ao comparar os dados recolhidos com as teorias e os artigos cient ficos existentes, consegui obter conhecimentos bem fundamentados. Utilizei estas descobertas para obter medidas espec ficas para melhorar a satisfa o dos clientes e refor ar a sua lealdade. O meu objetivo era desenvolver estrat gias pr ticas e realiz veis que n o s aumentassem a satisfa o dos clientes, mas tamb m promovessem rela es comerciais a longo prazo.

In my thesis "Customer satisfaction and customer loyalty in technical sales of medical technology products in national B2B markets" for the degree program Sales Engineer, Technical Sales Manager, I investigate the decisive influence of after sales service on customer satisfaction. In doing so, I have determined specific customer satisfaction levels in our field by applying proven methods such as the Net Promoter Score (NPS) and the Customer Satisfaction Score (CSAT). These methods make it possible to gain detailed insights into the satisfaction of our customers and measure their loyalty. By comparing the collected data with existing theories and scientific papers, I was able to gain well-founded insights. I used these findings to derive targeted measures to improve customer satisfaction and strengthen customer loyalty. My aim was to develop practical and implementable strategies that not only increase customer satisfaction, but also promote long-term business relationships.

Towards the end of Caesar’s Gallic War, Rome had reached the Rhine. Since the campaigns under Emperor Augustus (15 B. C.), larger troop contingents were stationed along the river, with focal points around Mogontiacum/Mainz and in northern Switzerland. After the Battle of the Teutoburg Forest (9 AD), when the attempt to occupy all of Germania had failed, the Lower Rhine remained the frontier of the empire’s territory until Late Antiquity. East of the Middle and Upper Rhine, however, the Roman sphere of power was pushed forward several times over a period of almost 200 years, and from 90 AD at the latest, the construction of artificial borders was initiated. When the Roman expansion came to an end around 160 AD, the province was secured in its furthest extension by the “Frontal” or “Outer Upper-Germanic Limes”, which existed until the middle of the 3rd century. This book illustrates the historical and archaeological significance of the Upper Germanic Limes and provides an up-to-date overview of its manifold features in the field.

In three dramatic weeks in October and November 2019, the fourteen years of progressive change that Evo Morales’ pink tide government had worked to implement in Bolivia and beyond came to a screeching halt. President Morales was forced to resign after protests against his re-election to a fourth term in allegedly fraudulent elections erupted among the urban middle classes, anti-indigenous racists, and prominent conservative politicians. The country’s far right used the ensuing crisis to orchestrate a successful coup, with military and police backing, paving the way for a repressive “transition” government led by Jeanine Áñez to take power. The Áñez government quelled popular protests with lethal force, shut down critical media outlets, and targeted members of Morales’ political party, the Movimiento al Socialismo (MAS). Despite postponing elections three times, the Áñez government was eventually forced to call elections in October 2020. The MAS swept back into power, winning elections with 55% of the vote and returning democracy to the country. This book tells the story of this year of upheaval in Bolivia, providing a critical analysis of the 14 years of the MAS government that preceded it as well as the MAS return to power in 2020. It includes personal stories and commentary from women and men on the streets, leaders in social movements, members of the MAS party and government, survivors of Áñez’s abuses, and intellectuals.

In three dramatic weeks in October and November 2019, the fourteen years of progressive change that Evo Morales’ pink tide government had worked to implement in Bolivia and beyond came to a screeching halt. President Morales was forced to resign after protests against his re-election to a fourth term in allegedly fraudulent elections erupted among the urban middle classes, anti-indigenous racists, and prominent conservative politicians. The country’s far right used the ensuing crisis to orchestrate a successful coup, with military and police backing, paving the way for a repressive “transition” government led by Jeanine Áñez to take power. The Áñez government quelled popular protests with lethal force, shut down critical media outlets, and targeted members of Morales’ political party, the Movimiento al Socialismo (MAS). Despite postponing elections three times, the Áñez government was eventually forced to call elections in October 2020. The MAS swept back into power, winning elections with 55% of the vote and returning democracy to the country. This book tells the story of this year of upheaval in Bolivia, providing a critical analysis of the 14 years of the MAS government that preceded it as well as the MAS return to power in 2020. It includes personal stories and commentary from women and men on the streets, leaders in social movements, members of the MAS party and government, survivors of Áñez’s abuses, and intellectuals.

Juillet 1986. Billy un jeune adolescent de 16 ans compte bien profiter de ces deux mois de vacances pour se reposer et s'a rer l'esprit apr s une ann e scolaire mouvement e. Se reposer est un bien grand mot, car lui et Tchad, son ami d'enfance, ne vont pas tarder faire une s rie de d couvertes tranges qui vont les obliger se battre pour que notre monde ne bascule pas dans le chaos. Ensemble, ils devront surmonter des preuves et percer jour les secrets...de l'autre c t du miroir...

? Die Automobilindustrie von heute ist das Ergebnis von einem Jahrhundert Automobilpolitik. Dabei ging es weltweit um den steigenden Beitrag der Branche zu Beschäftigung und Wachstum und zugleich um die Eindämmung der vom Auto ausgehenden Schäden. Das passierte bisher in stabilen politischen Silos und weltweit nahezu synchron mit Europa als zentralem Spieler. Heute stellen neue Technologien und politische Fragestellungen und Konflikte die Zukunft von Unternehmen und die bisherige politische Logik fundamental in Frage. Dieses Buch beleuchtet Geschichte und Gegenwart der Politik rund um das Automobil, um aufzuzeigen, wo und wie Europa in Zukunft entscheiden muss, um seine Rolle im Vergleich zu China und den USA zu finden. Der Autor analysiert die Transformation von Antriebstechnologien nicht nur als klimapolitische Frage sondern in ihrer industriepolitischen Dimension. Im digital organisierten Verkehrssystem der Zukunft geht es auch um die grundlegende Neuverteilungkritischer Kompetenzen in der Wertschöpfungskette im Wettbewerb zwischen Europa, den USA und China. Nach innen muss die EU das Verhältnis zwischen Gemeinschaft, Mitgliedsstaaten und Städten neu ausrichten. Europa steht hier gleichzeitig vor mehreren wegweisenden Entscheidungen.

Diese Patientenleitlinie ist die Patienten- und Angehörigenversion der S3-Leitlinie „Psychosoziale Therapien bei schweren psychischen Erkrankungen“, die in der Reihe S3-Praxisleitlinien in Psychiatrie & Psychotherapie federführend durch die Deutsche Gesellschaft für Psychiatrie und Psychotherapie, Psychosomatik und Nervenheilkunde (DGPPN) herausgegeben wurde. Die Patientenleitlinie wurde 2018 analog zur zugrundeliegenden Behandlungsleitlinie überarbeitet und um neue Interventionen ergänzt: In der Neuauflage werden erstmals Maßnahmen zur Unterstützung der körperlichen Gesundheit der Betroffenen vorgestellt und neben Selbstmanagementstrategien und computergestützten Ansätzen systematisch Hilfen durch Genesungsbegleiter beschrieben. Die Neuauflage folgt stärker als bisher dem Recovery-Gedanken und ist deshalb für schwer psychisch kranke Menschen auf der Suche nach den passenden Therapien ein willkommener Begleiter.