Barbara Garside

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Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.

Ways of Doing helps students discover how they do things, both inside and outside the classroom. Based largely on humanistic principles, this book provides over 100 activities designed to encourage students to think, speak and write in English about areas they may never have discussed in their mother tongue. Ways of Doing is a rich source of stimulating and easy-to-use lesson ideas requiring minimal preparation. The activities, which are suitable for a range of levels and ages, deal with the following areas: - examining the patterns and processes in students’ everyday life - exploring both the mother tongue and the foreign language - group dynamics - exploring and exploiting the coursebook - ways of learning - corection and feedback There is also a special teacher development section.