Tony Garside

• Print Teacher’s Book with step by step teaching instructions and answer keys.• Webcode access provides teachers with a Teacher’s Presentation Kit for IWBs• Also comes with Test Generator software to allow creation of customised tests and the option to print or save them• Additional resources are available on the online Teacher’s Resource Centre including: Communication activities, Discussion, Learning and Innovation Skills

Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.