Eszter Hargittai

A surprising window into the online lives of people sixty and over—offering essential insights, no matter your age. Many popular accounts say the older you are, the greater your tech struggles. And it’s worrying to think of loved ones emailing cringe-worthy misinformation, falling for phishing attacks, or becoming lonelier with increasing time spent online. But in their eye-opening book on the internet’s fastest-growing demographic, researchers Eszter Hargittai and John Palfrey offer a more nuanced picture—debunking common myths about older adults’ internet use to offer hope and a necessary call to action. Incorporating original interviews and survey results from thousands of people sixty and over, Wired Wisdom shows that many, in fact, use technology in ways that put younger peers to shame. Over-sixties are often nimble online and quicker to abandon social media platforms that don’t meet their needs. Despite being targeted more often, they also may be less likely to fall for scams than younger peers. And fake news actually fools fewer people over sixty, who have far more experience evaluating sources and detecting propaganda. Still, there are unseen risks and missed opportunities for this group. Hargittai and Palfrey offer practical advice and show that our stereotypes can be hurdles that keep us from building intergenerational support communities, helping loved ones adopt new technology that may improve their lives, and thriving together online.

A surprising window into the online lives of people sixty and over—offering essential insights, no matter your age. Many popular accounts say the older you are, the greater your tech struggles. And it’s worrying to think of loved ones emailing cringe-worthy misinformation, falling for phishing attacks, or becoming lonelier with increasing time spent online. But in their eye-opening book on the internet’s fastest-growing demographic, researchers Eszter Hargittai and John Palfrey offer a more nuanced picture—debunking common myths about older adults’ internet use to offer hope and a necessary call to action. Incorporating original interviews and survey results from thousands of people sixty and over, Wired Wisdom shows that many, in fact, use technology in ways that put younger peers to shame. Over-sixties are often nimble online and quicker to abandon social media platforms that don’t meet their needs. Despite being targeted more often, they also may be less likely to fall for scams than younger peers. And fake news actually fools fewer people over sixty, who have far more experience evaluating sources and detecting propaganda. Still, there are unseen risks and missed opportunities for this group. Hargittai and Palfrey offer practical advice and show that our stereotypes can be hurdles that keep us from building intergenerational support communities, helping loved ones adopt new technology that may improve their lives, and thriving together online.

What life during lockdown reveals about digital inequality. The vast majority of people in wealthy, highly connected, or digitally privileged societies may have crossed the digital divide, but being online does not mean that everyone is equally connected--and digital inequality reflects experience both online and off. In Connected in Isolation Eszter Hargittai looks at how this digital disparity played out during the unprecedented isolation imposed in the early days of the coronavirus pandemic. During initial COVID-19 lockdowns the Internet, for many, became a lifeline, as everything from family get-togethers to doctor's visits moved online. Using survey data collected in April and May of 2020 in the United States, Italy, and Switzerland, Hargittai explores how people from varied backgrounds and differing skill levels were able to take advantage of digital media to find the crucial information they needed--to help loved ones, procure necessities, understand rules and risks. Her study reveals the extent to which long-standing social and digital inequalities played a critical role in this move toward computer-mediated communication--and were often exacerbated in the process. However, Hargittai notes, context matters: her findings reveal that some populations traditionally disadvantaged with technology, such as older people, actually did better than others, in part because of the continuing importance of traditional media, television in particular. The pandemic has permanently shifted how reliant we are upon online information, and the implications of Hargittai's groundbreaking comparative research go far beyond the pandemic. Connected in Isolation informs and expands our understanding of digital media, including how they might mitigate or worsen existing social disparities; whom they empower or disenfranchise; and how we can identify and expand the skills people bring to them.