Paul Lam

Delivering Competitive Advantage Through BPM Real-World Business Process Management Some organizations significantly outperform others in their industry. They become more agile by adopting smarter work practices and transforming their business processes to be more dynamic, collaborative, and connected. Often, the business processes themselves create competitive advantage. Increased revenue at reduced cost makes more money for a very effective business. Changing market opportunities, customer demands, new technology and calls for cost reduction can make it seem impossible to keep operational chaos at bay. Competitive advantage is gained when companies reduce operational risk by making sure that internal guidelines and external regulatory requirements are fulfilled. Companies thus offer customers a faster, more accurate and consistent service. Award-Winning, Real-World Case Studies The companies whose award-winning case studies are featured in this book have proven excellence in their creative and successful deployment of advanced and business process management concepts. The positive impact to their corporations includes increased revenues, more productive and satisfied employees, product enhancements, better customer service and quality improvements. Read these detailed case studies to find out how these winners moved the competitive goalposts for their industry.

Environmental pollution is one of the most serious threats to the future health of our planet. A wide and ever increasing range of chemicals from industry, agriculture, medicine and a host of other sources continue to contribute to the earth's chemical load. Governments have encountered great difficulties responding to the crucial and immediate need for effective management. As a result, the new science of ecotoxicology has developed, which provides a broad conceptual framework for evaluating the effects of chemicals in natural ecosystems. This book is aimed principally at undergraduate students who have completed basic courses in both chemistry and biology. It takes a broad view of ecotoxicology starting with the nature, properties and behaviour of environmental toxicants, and extends to dose/response relationships and effects on organisms, populations, communities and ecosystems. Importantly, it also addresses environmental management areas such as biomarkers, biomonitoring, ecological risk assessment and the ecotoxicology and management of chemicals. The book provides an invaluable overview of the subject for students taking courses in ecotoxicology and environmental pollution, as well as wider degree programmes in biology, ecology, wildlife management, environmental science, environmental impact assessment, toxicology, pollution, chemical engineering, civil engineering, sanitation engineering and related subjects.